PBX Operator

The Celeste Hotel

Job Description

OVERALL RESPONSIBILITIES

Main point of contact for all guest inquiries, including answering calls, dispatching, and following up to ensure guest satisfaction.

JOB REQUIREMENTS

Ability to communicate with guests and co-workers
Minimum lifting 25lbs.
Pushing, pulling, bending, stooping, and upward reaching

ESSENTIAL FUNCTIONS

Practice the Basics of Brilliant Hosting at all times
Assist with guest requests and notify appropriate management to resolve guest issues
Maintain a daily log of calls, action taken and final status of requests
Answer each call with proper telephone etiquette
Print and distribute reports per unit requirements
Maintain and be familiar with the directory of information for guest services
Handle all emergencies according to specified procedures
Operate and /or explain TDD operation for guests
Follow all procedures as outlined in the handbook, as well as all other appropriate unit and company policies and procedures
Each associate is expected to complete, within their ability, all reasonable requests by management

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Vacancy posted 13 days ago

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