Service Desk Specialist

We are seeking an Service Desk Specialist II with 3 years experience to use technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.


MANDATORY - MUST HAVE:
Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
Ability to identify trends and makes suggestions for technical modifications to solve future problems.
Required
Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
Ability to document solutions that solve client problems and clearly presents these solutions.
Analysis of technical and user documentation for technical assistance and support.
Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
Demonstrates initiative in solving problems associated with projects and daily work.
Demonstrates knowledge and a working experience with ServiceNow call tracking system.