Food Runner

Job Description

Job Description

Position Overview

The Food Runner is the vital link between our culinary team and our guests. This role is crucial for maintaining the seamless, high-speed flow of service, ensuring every dish is delivered promptly and accurately at the peak of its quality. We are looking for an efficient, detail-oriented professional dedicated to upholding our highest standards of food presentation and guest satisfaction. You are not just delivering plates; you are presenting the final product of the kitchen's craft.

Key Qualifications

• Service Delivery Pro: Demonstrated ability to execute precise delivery by correctly matching food to the guest using table and position numbers .

• Availability: Flexible schedule required, including mandatory shifts during nights, weekends, and holidays .

• Handling & Transport: Proven capability to safely and efficiently transport multiple plates and beverages in a single trip.

• Operational Savvy: Proficient use and efficient operation of all necessary restaurant tools and equipment .

• Communication: Excellent verbal and written communication skills to effectively follow kitchen instructions and communicate with the front-of-house team.

• Pace & Pressure: Exceptional ability to multitask effectively and remain composed in a high-pressure, fast-paced service environment.

• Work Environment: Comfortable working in areas with naturally variable noise levels and temperature conditions (e.g., near the kitchen pass).

• Physical Stamina: Must be able to stand and walk for the entirety of a shift , navigate busy dining areas, and be physically capable of safely moving and lifting up to 50 pounds .

Core Responsibilities

• Exceptional Presentation: Deliver food with speed and accuracy while consistently maintaining our high standards for food quality and presentation .

• Guest First Interaction: Greet every guest with a genuine smile and warm demeanor , actively contributing to a positive dining atmosphere.

• Issue Resolution: Handle all guest concerns with sensitivity, patience, and professionalism , escalating issues as necessary to ensure satisfying resolutions.

• Quality & Safety Check: Perform a meticulous check of every order for accuracy, completeness, special instructions, and dietary restrictions before a dish leaves the kitchen.

• Standard Adherence: Ensure every plate meets the restaurant's non-negotiable standards for preparation and plating before it is served to the guest.

• Effective Relay: Serve as the crucial communication bridge, quickly and clearly relaying any food-related concerns, special requests, or guest feedback to the appropriate server or kitchen staff .

• Policy Compliance: Master and adhere to all restaurant service steps, procedures, and safety protocols, with an emphasis on managing food allergies and special orders .

• Operations Support: Maintain strict compliance with all safety and sanitation standards .

• Teamwork: Follow all organizational policies and procedures to foster a harmonious and productive work environment , performing any additional duties required to support the overall team and restaurant operations.