Collections Specialist

Collections Specialist

The Collections Specialist plays a crucial role in managing account receivables and ensuring timely collection of outstanding balances. This role works closely with clients, internal stakeholders, and external partners to resolve payment issues and maintain positive relationships.

Job Responsibilities

• Monitors accounts receivable aging reports and follow up on past due invoices.
• Contacts clients via phone, email, and mail to address payment discrepancies, and resolve outstanding balances.
• Negotiates mutually acceptable payment arrangements where necessary and follow up on them in a timely manner.
• Documents comments and actions taken on customer accounts to maintain good tracking and history on the system(s) of record.
• Facilitates resolution of disputed balances via research and/or reconciliations.
• Provides quality customer service to internal and external customers.
• Maintains established service level agreements with branch locations and other functional areas. Performs other duties as assigned.

Job Qualifications Education and Certifications

• High School Diploma, or equivalent combination of education, training, experience, or military experience.

Work Experience

• Minimum 1 year experience in collections or customer service.

Skills

• Strong analytical skills.
• Process oriented with a focus on process improvement.
• Proficient skills in all Microsoft applications (i.e., Word, Excel, Outlook, and PowerPoint).
• Experience with GetPaid, Workday, Salesforce, BillTrust, DropBox, BOA CashPro, and Image Onsite is a plus.

Competencies

• Achievement Orientation: Focusing efforts on meeting challenges and achieving high quality results consistent with the organization's goals.
• Attention to Detail: Working in a conscientious, consistent, and thorough manner.
• Collaborating with others: Working together with others in a cooperative and supportive manner to achieve shared goals.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and effectively gets message across.
• Planning and Organizing: Reaching goals by making and following plans, setting and sticking to priorities and allocating resources effectively.
• Problem Solving: Identifying problems and the solutions to them.
• Quality Focus: Follows up on procedures, ensures high quality output, takes action to solve quality problems or notify others of quality issues.

Physical Demands

• Employee must have the ability to sit and/or stand at a desk for a minimum of eight (8) hours a day and complete tasks requiring repetitivEmployee must have the ability to lift and move items up to 15 pounds.
• Employee must have the ability to see written documents and computer screens, and to adjust focus.
• This job is performed in a temperature-controlled office environment

Location

San Antonio, TX: 4830 North Loop 1604 West, Suite 111, 78249

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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