Senior Product Designer

At Medallion, we believe healthcare teams should focus on what truly matters—delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction and accelerate revenue generation, all while ensuring superior patient outcomes. As one of the fastest‑growing healthcare technology companies, ranked No. 3 on Inc. Magazine’s 2024 Fastest‑Growing Private Companies in the Pacific Region and No. 5 on LinkedIn’s 2024 Top Startups in the US, Medallion is revolutionizing provider network management. We’re backed by $130 million in funding from world‑class investors including Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour and NFDG, and we’re on a mission to transform healthcare at scale. About the role As a Senior Product Designer you’ll own ambiguous, high‑impact problem spaces within a product area and drive work from discovery through production. You’ll partner closely with Product, Engineering, Operations, Customer Success and Sales to clarify problems, shape product direction, define scope and ship experiences that improve how healthcare operations work. A central part of this role is designing workflows that increasingly rely on automation and AI—routing, data extraction, classification, summarization, task prioritization and decision support—to make them legible, trustworthy and effective in real operational workflows. You’ll find opportunities to improve provider operations and turn those insights into product experiences that increase clarity, build trust, reduce manual effort and support adoption. This role reports to the Head of Design. Base compensation may range between $150,000 and $200,000, plus equity and benefits. Responsibilities Shape the right problems: partner with cross‑functional teams to clarify the customer problem, business goal, user workflow, technical constraints and success metrics before jumping to solutions. Turn complex workflows into trusted product experiences: design end‑to‑end workflows for healthcare operations, including intake, routing, task management, provider actions, admin review, exception handling and decision support. Design automation and AI users can understand: create experiences that help users understand what the system did, why it happened, what needs review and what action to take next. Own quality through production: stay close to Engineering through build and QA to ensure the shipped product matches the intended experience across states, edge cases, permissions, errors and interaction details. Create reusable product patterns: contribute patterns for common workflow needs like queues, task lists, status tracking, bulk actions, review flows, alerts, audit trails and data confidence. Move the team forward: use clear artifacts, prototypes, trade‑off framing and direct communication to align stakeholders, make decisions and keep high‑impact work moving. Mindset Curious and self‑directed: ask why, learn the system, find the right people and create clarity without waiting for perfect inputs. Craft‑minded: believe quality, clarity and interaction details are how customers build trust in the product. Systems‑oriented: look beyond the screen to design patterns that can scale. Outcome‑driven: care whether the work improves adoption, trust, efficiency, retention or customer confidence. Modern in practice: use AI, prototyping, data and technical tools to learn faster, test ideas earlier and ship better product. Requirements 5 to 7+ years of product design experience, ideally in B2B SaaS, workflow products, internal tools, healthcare operations, automation or complex operational environments. A portfolio showing strong product judgment, workflow simplification, systems thinking and shipped outcomes. Strong craft across information architecture, interaction design, visual hierarchy, usability and production‑quality execution. Ability to connect design work to customer and business outcomes such as adoption, retention, trust, efficiency, accuracy or reduced support burden. Technical curiosity and fluency, with the ability to reason through workflow logic, automation behavior, system constraints and implementation tradeoffs with Engineering. Clear, direct communication that aligns the team and stakeholders quickly. Medallion is an Equal Opportunity Employer. We do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr