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Service Manager

Tesla

Whitehall, PA

Service Manager

At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.

Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.

Responsibilities

Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience

Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring

Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations

Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable

Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset

Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers

Requirements

Bachelor's degree or equivalent experience

Prior leadership experience in a service-focused industry; automotive expertise is not required

Experience leading teams and managing a diverse group of roles and responsibilities

Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities

Experience running complex processes using Lean or other techniques

Valid driver's license required

Tesla
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Vacancy posted 2 days ago
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