Entra ID/ Active Directory Ops Engineer

Job Overview Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Identity and Access Management (IAM) Operations Engineer to work in our Newport Beach, CA office. Relocation assistance may be provided. Responsibilities Serve as an Active Directory and Entra ID Operations Engineer for the IAM department. Deliver and support the multi-year plan incorporating on-premise, cloud-based, and hybrid directory services solutions. Deliver and support the multi-year plan for workforce authentication leveraging SSO, MFA, and conditional access policies. Define best practice and development of troubleshooting processes, methodologies, standards, alerts and reporting from Entra ID services to be leveraged for operational monitoring. Provide monitoring and support of the integrated business applications and end-users ensuring the required uptime and resiliency. Create solutions that drive full automation, self-service, and resiliency. Identify, manage and escape project risks, issues, and roadblocks to timely delivery. Partner with internal technical teams ensuring the strategy and roadmaps are well understood while monitoring the successful implementation. Develop and implement program communications framework and metrics to ensure well-informed stakeholders, customers, and IAM colleagues. Contribute to the development and maintenance of the information security strategy and architecture. Qualifications 10+ years Information Security experience, with strong focus in directory services platforms (e.g. MS Active Directory, MS Entra ID, MS Office365). Detailed knowledge and experience in enabling and supporting integrated Entra ID applications, Single Sign-On, Multi-Factor Authentication, and Conditional Access Policies. Detailed knowledge and experience in supporting cloud joined, hybrid joined, and multi-domain enterprise directory services platforms based on best practices. Design, deploy, and manage Active Directory (AD) environments including forests, domains, OUs, Group Policy Objects (GPOs), and trusts. Troubleshoot complex AD issues related to authentication, replication, Kerberos, NTLM, LDAP, and DNS. Manage AD replication, sites and services, DNS, and DHCP integration. Detailed knowledge and experience with automating processes by leveraging out of box capabilities, PowerShell/Python scripting, MS Graph, and PowerBI. Experience with Agile methodologies and corresponding Agile based tools. Proven ability to influence and gain trust at senior management levels in multi-cultural environments. Ability to manage complex activities simultaneously to short timescales. Ability to demonstrate continuous improvement. Clear understanding of CoBIT and ITIL Frameworks. What Makes You Stand Out BA/BS in Information Systems, Computer Science or related field. CISSP, CISM, CISA or other relevant security certifications and knowledge of ISO and NIST security standards preferred. Benefits Base Pay Range: $167,670.00 – $204,930.00 (actual compensation may vary). Wellbeing benefits including Medical, Dental, Vision, and Wellbeing Reimbursement Account. Generous paid time off options: Paid Time Off, Holiday Schedules, and Financial Planning Time Off. Paid parental leave and Adoption Assistance Program. Competitive 401(k) savings plan with company match and an additional contribution regardless of participation. EEO Statement Pacific Life Insurance Company is an Equal Opportunity/Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. #J-18808-Ljbffr Pacific Asset Management, LLC