Staff Technical Program Manager, Product & Rider Loyalty

At the company, our mission is to improve people’s lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. the company connects people to transportation to change the way we live and get around our communities. We are looking for a Senior Technical Program Manager who brings exceptional technical and analytical skills to drive execution across high-impact product initiatives. Come be part of a team at the company focused on enabling and empowering engineering teams to deliver at scale. Technical Program Managers at the company drive cross‑functional initiatives, leveraging strong leadership, planning, communication, and collaboration skills. Our TPMs are technically strong with deep product and software engineering experience. They are problem solvers who make things happen by setting clear goals and inspiring teams to deliver. TPMs at the company are both strategic and tactical, doing what it takes to successfully deliver top‑priority programs that have a material impact on the business. This role will support product‑facing teams within Rideshare, focusing initially on the Partnerships, Loyalty and Payments organization, where you will be responsible for helping them to create a singular loyalty offering that is accessible, emotional, rewarding, and which makes it simple to choose the company. You will collaborate with engineering, product, data science, design, analytics, and operations to drive iterative delivery that delights our riders and drivers. Responsibilities Lead cross‑functional product initiatives from ideation through planning, execution, launch, and post‑launch — ensuring alignment, accountability, and measurable outcomes at every phase. Provide hands‑on support across all phases of the software development lifecycle, including project planning, resource allocation, progress tracking, risk mitigation, KPI ownership and measurement, and leadership communications. Partner with engineering, product, data science, design, operations, and other business functions to build highly collaborative teams and maintain clear communication across teams and stakeholders. Drive loyalty and retention product programs, working closely with product and engineering to define success metrics, prioritize roadmap investments, and accelerate delivery of features that deepen customer engagement and lifetime value. Lead regulatory and compliance‑driven product initiatives, navigating ambiguity and coordinating across legal, policy, product, and engineering stakeholders. Experience 5-10+ years of experience in a customer‑facing product environment, leading cross‑functional teams to deliver complex product and platform initiatives iteratively, with multiple dependencies and constraints, in a highly dynamic and agile environment. Proven ability to operate effectively and autonomously across multiple teams in situations of extreme ambiguity, with only high‑level direction. Experience as an embedded TPM partnering within product engineering teams, with the flexibility to shift into generalist capacity supporting multiple teams concurrently. Experience building roadmaps, release plans, and program plans with a thorough understanding of dependency management. Able to communicate highly technical problems and solutions at all levels — from individual contributors to C‑level executives. Experience compiling and presenting business and technology options, backed by data and experimentation, to decision makers. Nice to Have: Experience with loyalty programs, partnerships, pricing models and other key strategic elements that drive product stickiness. Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled. Mental health benefits. Family building benefits. Child care and pet benefits. 401(k) plan with company match to help save for your future. In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off. 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible. Subsidized commuter benefits. Monthly the company credits and complimentary the company Pink membership. the company is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. the company highly values having employees working in‑office to foster a collaborative work environment and company culture. This role will be in‑office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. the company considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in‑office perks the company offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $176,000 - $220,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. #J-18808-Ljbffr United States Digital Space LLC