Desktop Support Technician

Work Schedule: This position requires on-site support at locations in New Haven and Groton, CT , with an expected schedule of approximately 3 days per week in New Haven and 2 days per week in Groton. Candidates located within reasonable commuting distance of both locations are preferred. Position Summary We are seeking an IT Field Technician to provide on-site, client-facing technical support. This role will focus on the installation, servicing, repair, and maintenance of IT systems and equipment, as well as troubleshooting hardware and software issues. Responsibilities Provide on-site client-facing support, including installation, servicing, and repair of systems and equipment. Perform quality checks to verify the operational status of system equipment prior to deployment. Troubleshoot and resolve customer issues related to hardware installation, repair, upgrades, and maintenance. Configure new PCs and notebooks using SCCM imaging. Manage and update service tickets throughout the support process. Escalate issues to the appropriate personnel or service areas for follow-up, testing, and troubleshooting. Provide support for Windows-based systems, software, and end-user devices. Basic Qualifications 1+ year of field support experience. Experience with hardware and software installation, support, and troubleshooting. Experience supporting Windows 10 . Experience with Microsoft Office and OS365 . Experience configuring new PCs/notebooks using SCCM imaging . Experience with ticket management . Familiarity with iOS devices . Ability to lift and carry equipment weighing up to 40 lbs. #J-18808-Ljbffr Pomeroy