Manager, Premium Service

Job Description

Job Description

The Washington Nationals are seeking a proactive and relationship-focused Premium Service Manager to oversee the retention, renewal, and growth of our Premium Seating Memberships. Reporting to the Senior Director of Premium Sales & Service, this role manages a dedicated portfolio of clients who hold both multi-year and annual memberships across Nationals Park’s premium spaces and high-end hospitality areas.

The Premium Service Manager serves as the primary liaison for all premium clients, ensuring a world-class experience both in and out of the ballpark. This includes delivering annual renewal campaigns, executing customized engagement strategies, and identifying opportunities for upgrades, add-ons, and expanded partnerships. The position requires a thoughtful balance of proactive high-touch service, strategic communication, and revenue-minded account management to maintain exceptional client satisfaction and loyalty.

The ideal candidate is a polished, client-centric professional who thrives in a fast-paced environment and understands the value of long-term relationship management in a premium sports and entertainment setting.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

• Assist in the execution of all premium account renewals, extensions and incremental campaigns while maximizing client retention and revenue generation.
• Maintain effective client relationship management to elicit new and retain existing premium season plan accounts on a yearly basis.

• Plan premium events as well as implement new touch points to enhance client relationships.
• Attain individual and department service and sales goals as set by the Senior Director, Premium Sales & Service and Ticket Sales & Service leadership
• Work majority of game day events to service and assist with premium seat needs. This individual will also be responsible for addressing all fan and client issues pertaining to ticketing and event operations.
• Aid in communicating all premium correspondence regarding, policies, procedures and other service related tasks.
• Think analytically and strategically in the design of return on investment models to enhance the client value proposition.
• Research and assist in the implementation of innovative retention practices to maintain the premium business base.
• Tasked with servicing and selling suites and group tickets to Nationals games.
• Complete key performance metrics in hustle and revenue as laid out by Ticket Sales and Service leadership on a monthly basis.
• Other duties as assigned.

Compensation:

The projected wage rate range for this position is $25.67 - $28.84 per hour. This position is also eligible for commissions based on the Nationals Ticket Sales & Service incentive program. Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Benefits:

The Nationals offer a competitive and comprehensive benefits package that presently includes:

• Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December
• Medical, dental, vision, life and AD&D insurance
• Short- and long-term disability insurance
• Flexible spending accounts
• 401(k) and pension plan
• Access to complimentary tickets to Nationals home games
• Employee discounts
• Free onsite fitness center

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.