Express Service Advisor-Quick Lube Experience Preferred

Job Description

Job Description

Join the Opening Team at Parkway Kia South | Express Service Advisor

 

Parkway Kia South is preparing to open its doors, and we’re looking for energetic, customer-focused Express Service Advisors to join our founding team.

This isn’t just another dealership job—it’s an opportunity to help launch one of Texas’ newest Kia dealerships from day one. As part of the Parkway Family Auto Group , you’ll join an established, family-owned organization while helping create a fast, friendly, and efficient Express Service experience for every customer.

Our Express Service Advisors are often the first point of contact for customers visiting for routine maintenance such as oil changes, tire rotations, inspections, and other preventative services. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we’d love to meet you.

Whether you’re an experienced Express Service Advisor, Automotive Service Advisor, Express Lane Advisor, Service Writer, Customer Service Advisor we encourage you to apply.

Compensation & Benefits

• Competitive compensation
• Performance bonuses and incentives
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Paid training
• Kia manufacturer training
• Career advancement opportunities
• Employee discounts
• State-of-the-art dealership
• Supportive, team-oriented culture

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Supervises all cleaning and prepping of new and used vehicles.

Requirements

• 2 years Service Advisor experience
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Valid Driver's License

Ability to commute/relocate:

Rosharon, TX: Reliably commute or planning to relocate before starting work (Required)

Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.