Quality Supervisor

Key Responsibilities

• Lead and develop a team of quality auditors, inspectors, and technicians.
• Establish clear performance expectations and provide coaching, training, and employee development.
• Ensure consistent execution of inspection processes, quality standards, and containment activities.
• Drive accountability for quality execution across all shifts and production areas.• Support workforce planning, staffing, training, and employee engagement initiatives.
• Daily Quality Operations
• Lead daily quality reviews and escalation processes.
• Support production areas with immediate containment actions when quality issues occur.
• Ensure quality holds, quarantine processes, and nonconforming material controls are executed correctly.
• Manage NCR, MDR, MRB, and quality disposition activities.
• Coordinate customer-impacting quality event responses and communicate status to leadership.
• Quality Systems & Compliance• Ensure compliance with Carrier quality policies, ISO requirements, customer standards, and internal procedures.
• Support internal audits, layered process audits, and customer audits.
• Maintain inspection records, quality documentation, and traceability requirements.• Verify adherence to control plans, PFMEAs, inspection standards, work instructions, and quality alerts.
• Drive closure of audit findings and corrective actions.
• Root Cause & Corrective Action
• Lead structured problem-solving activities using 8D, A3, 5 Why, Fishbone, Pareto Analysis, and other quality methodologies.
• Conduct investigations of defects, escapes, warranty claims, and recurring process failures.
• Ensure corrective and preventive actions are implemented, verified, and sustained.
• Partner with Engineering and Operations to eliminate root causes and improve process capability.
• Performance Improvement• Monitor and improve key quality metrics including:
• First Pass Yield (FPY)o Defect Rateso Customer Escapeso Cost of Poor Quality (COPQ)o Audit Findingso NCR/MRB Agingo Scrap and Rework
• Develop and execute improvement plans for underperforming areas.• Lead continuous improvement initiatives that improve quality, productivity, and process discipline.• Support new product introductions, process changes, and launch readiness activities.Cross-Functional Collaboration
• Partner with Operations leadership to balance production needs with quality requirements.
• Work closely with Supplier Quality to address incoming material concerns.
• Support Manufacturing Engineering with process validation, troubleshooting, and mistake-proofing initiatives.
• Collaborate with Customer Quality on field issues, customer complaints, and corrective action implementation.
• Facilitate communication between quality teams and production leadership.Safety & Culture
• Promote a strong safety-first culture and ensure compliance with all EHS requirements.• Participate in safety investigations and risk mitigation activities.
• Foster a culture of accountability, urgency, ownership, and continuous improvement.• Reinforce Carrier Way behaviors across the org.
• Education : Bachelors