Spa Associate

Job Description

Job Description

Benefits:

• Flexible schedule
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement

Hand and Stone Massage and Facial Spa, located in Rosenberg, 77471, is seeking a Spa Associate specializing in front desk sales. A Spa Associate at Hand & Stone plays a crucial role in creating an outstanding experience for guests by providing excellent customer service and administrative support. 

Key responsibilities include:

• Providing excellent customer service, including greeting guests and building client relationships.
• Communicating information about services, promotions, and sales.
• Meeting sales goals and selling memberships, gift cards, and upgrades.
• Managing administrative tasks such as answering phones, booking appointments, and filing.
• Assisting with daily spa maintenance and upholding cleanliness standards.
• Working as a team player with a positive attitude.
• Assisting the Leadership Team with various tasks.
• Promoting the health and wellness benefits of massage therapy.
• Performing other duties as assigned. 

Desired qualifications typically include:

• Customer service experience, preferably 1-2 years or more.
• Sales or retail experience, with salon/spa experience being a plus.
• Technical skills, such as knowledge of Microsoft Office, spa management software (like Millennium or Spa Soft), and basic computer skills.
• Strong soft skills including excellent communication, interpersonal skills, a positive attitude, reliability, organizational skills, and the ability to multitask and handle stressful situations.
• Availability for flexible hours, including nights and weekends.
• A high school diploma or equivalent education.
• Being 18 years or older.
• Must be self-motivated, confident, and extroverted
• Ability to start and maintain conversations with guests.
• A strong drive to achieve sales targets. 

Overall, the role of a Hand & Stone Spa Associate requires a blend of customer service, sales, and administrative skills to ensure a positive experience for spa clients.

What We Offer: 

• Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk!  Build Your Own Paycheck with our membership sales model! 
• Career Growth -You have the potential for rapid promotions, including management roles, based on performance
• Ongoing Training -We are ALWAYS learning and improving. 
• Flexible Hours - Part Time and Full Time shifts available! 
• Positive and Professional Work Environment There is no “I” in team!  We work together to meet the goals of the spa and have fun, while being professional
• Employee Discounts -Who wouldn’t want discounts on products, services, AND gift cards?

How You Contribute to Success:

• Meet membership sales goals
• Build client and member relationships to educate on options tailored to their needs.
• Detailed knowledge of the menu of services –don’t worry, we’ll train you!
• Excellent customer service to members and guests
• Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.  
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! 
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Qualifications:

• High School Diploma or Equivalent
• 18 years old or older please
• Strong organization and attention to detail
• Team player with the ability to work independently with minimal supervision.