Analyst, Customer Care Forecasts and Contracts

## Analyst, Customer Care Forecasts and ContractsApplylocations: Akron, OH, USAtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: July 21, 2026 (9 days left to apply)job requisition id: 72131**Posting End Date:**July 20, 2026**Employee Type:**Regular-Full time**Union/Non:**This is a non-union positionEnbridge delivers the energy people count on while working to build a brighter, more balanced future. We are searching for a strategic and analytical professional to join our Customer Care team as an Analyst, Customer Care Forecasts and Contracts. You will guide business decisions by managing forecasting activities, studying financial and workforce trends, and providing insights that support operational excellence and financial outcomes throughout our U.S. Customer Care organizations.If you enjoy turning complex data into meaningful business solutions and influencing outcomes through analytics, we'd love to hear from you. Apply today!## **What You Will Do:*** Lead the development, maintenance, and optimization of Customer Care forecasts, ensuring alignment with business priorities and central initiatives.* Examine financial performance, trends, risks, and opportunities to deliver practical recommendations that aid business decision-making.* Coordinate vendor contract performance by validating billing accuracy, monitoring key performance indicators, and identifying cost optimization opportunities.* Deliver insights through analysis of workforce, operational, and financial data, supporting forecasting, staffing, and budget planning activities.* Partner with Customer Care leaders, Finance, Strategy, Legal, and external collaborators to support forecasting, reporting, compliance, and planning initiatives.* Challenge assumptions, evaluate business scenarios, and identify emerging risks to improve forecast accuracy and long-term planning.* Drive continuous improvement by improving forecasting methodologies, reporting processes, and data governance practices.## Who you are:* Related university degree or technical diploma accompanied by two to four years of experience OR an equivalent mix of formal education, certification, and experience. Preference is given to degrees or diplomas in business, finance, accounting, or a similar area.* Several years of experience in financial analysis, budgeting, forecasting, or a similar analytical position.* Strong analytical, problem-solving, and data interpretation skills with the ability to convert insights into business recommendations.* Advanced proficiency with Microsoft Office applications, particularly Excel.* Outstanding communication, collaboration, and partner management skills.## **Preferred:*** Experience managing or analyzing vendor contracts, invoices, and billing processes.* Knowledge of workforce planning, financial forecasting, and budget management practices.* Experience identifying trends, anomalies, risks, and cost drivers within large data sets.## **Working Conditions:*** Primarily office-based work environment.* Occasional travel may be required (less than 10%).## **Physical demands include but are not limited to:**Grasping, kneeling, and lifting objects weighing up to 20 pounds with light to moderate effort. Reaching above the shoulder, performing repetitive motions, typing, sitting, and standing. Visual abilities include seeing screens, recognizing color codes, and reading fine print. Hearing is required, along with the capacity to remain seated at a computer for extended periods.## **Mental Requirements encompass but are not limited to:**Ability to understand, remember, and apply oral or written instructions or other information. Understand complex problems and work with others to explore alternative solutions. Coordinate thoughts and ideas into clear terms. Prioritize and coordinate a short-term work schedule. Make decisions with moderate impact on the immediate work unit and monitor effects beyond it. Understand and follow basic instructions and guidelines. Complete routine forms and compose letters, outlines, memoranda, and basic reports. Communicate with individuals by telephone.## **Salary:*** Ranges from $65,800 – $87,000 USD for US locations based upon candidate’s experience, skills, and internal equity.* Applicable compensation policies and guidelines apply to internal candidates.## **Benefits:*** A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.* A paid parenthood benefit offers up to 20 weeks of paid leave for birth-giving parents. Other eligible parents receive up to 12 weeks. This provides flexibility and support during an important life event.* Valuable retirement savings plans, including a savings plan with company stock as an investment option.* Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.* An Employee and Family Assistance Program.* A Wellness Program centered on promoting healthier employees by supplying tools, resources, and opportunities to advance physical, mental, social, and financial well-being.* Enbridge’s FlexWork hybrid model lets eligible employees (Manager and below) work from home on Wednesdays and Fridays. They can also choose a compressed work week and flexible start and end times. Role requirements determine eligibility for each option. #LI-HybridAt Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting View email address on click.appcast.io For Applicants:* Applications can be submitted via our online recruiting system only.* We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.* Final candidates for this position may be required to undergo a security screening, including a criminal records check. #J-18808-Ljbffr