Member Services Associate

Member Services Associate (Front Desk / Customer Service)

Location: Rapid City, SD
Pay: From $14.00/hour
Job Type: Part-Time
Schedule: Evenings and Weekends

Position Overview

We are seeking a friendly and dependable Member Services Associate to join our front desk team. This role focuses on customer service, member support, and daily facility operations in a fast-paced, community-centered environment.

As the first point of contact, you'll help create a positive experience for members by providing assistance, answering questions, and ensuring smooth day-to-day operations.

Key Responsibilities

• Greet members and guests, providing excellent customer service at all times
• Assist with membership sign-ups, account updates, and program registrations
• Answer phones, respond to questions, and provide accurate information
• Conduct facility tours for prospective members
• Handle cash transactions and balance register/drawer
• Help maintain a clean, safe, and organized facility
• Monitor building activity and follow all safety and emergency procedures
• Support opening and closing duties as scheduled
• Work collaboratively with staff and assist with onboarding new team members

Required Qualifications

• High school diploma or equivalent (preferred)
• Previous customer service, front desk, or retail experience is a plus
• Basic computer and data entry skills
• Ability to handle multiple tasks in a fast-paced setting
• Strong communication and problem-solving skills

Preferred Skills

• Experience with point-of-sale (POS) systems or membership software
• Comfortable working evenings and weekends
• Interest in health, fitness, or community programs

What We're Looking For

• Reliable and punctual
• Positive, professional attitude
• Strong interpersonal skills
• Team-oriented mindset
• Ability to stay calm and helpful under pressure

Work Environment & Schedule

• Part-time hours with evening and weekend shifts required
• Active, customer-facing role with frequent interaction
• May include standing for extended periods

Why Join Our Team?

• Supportive, team-focused workplace
• Opportunity to build customer service and leadership skills
• Meaningful work serving the local community
• Potential for growth within the organization

Apply Today

If you're looking for a part-time customer service job where you can make an impact and build relationships, we encourage you to apply.

Keywords

Customer Service Representative, Front Desk Associate, Member Services, Receptionist, Guest Services, Administrative Support, Retail Associate, Cash Handling, POS System, Part-Time Evening Job, Weekend Job

Must be able to pass a background check.