IT Program Manager

Leadership Role In Information Technology And Systems Development

Provides leadership for those involved in the development, design, and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.

Responsibilities:

• Track, monitor, and validate that any observations have been effectively remediated.
• Understand the various company policies and apply them to the analytics and investigations.
• Advise and consult with Process Owners on identifying risks and controls & identifying root causes.

Who You'll Work With

Cisco is redefining its platforms to lead the future generation of cloud-native and multi-cloud services. This role offers a superb opportunity to transform how infrastructure platforms are developed and run with full software automation. This team is responsible for providing governance, stability, and integrity to the Cisco owned Salesforce Organizations, and at the same time, highly available with self-healing, full lifecycle monitoring and strong management acuity.

Who You Are

Minimum Requirements

• Bachelors plus 15+ years of related experience
• Experience using Salesforce CRM and related Salesforce products.
• Experience in Salesforce administration and release management
• Experience in Jira Cloud and Jira Align and other cloud technologies such as Copado, UI Path, GitHub et.al.
• Strong Experience in agile delivery model
• Must be hands-on, with "roll up your sleeves" attitude to drive program success.
• Ability to drive continuous improvements and operational excellence.
• A sharp problem solver who sees deeply into business challenges and has an uncanny sense of how to meet them.
• Subject matter expert in global IT processes, services and policies, and ability to apply this knowledge to developing new techniques and standards within the organization
• Identify process improvement opportunities from testing and prepare recommendations; assist in assessing the impact of the gap on business and finance processes.

Why Cisco?

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses.

Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, ambitious steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.