Triage RN

Triage RN

Hybrid • Administrative Office - Tigard, OR 97223

Overview

Salary Range $42.34 - $63.51 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level Associate's Degree Category Nonprofit - Social Services

Description

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

As a FQHC NHC is a qualified participant in the HRSA Loan Repayment and Loan Reimbursement program.

These programs provide funding to primary care clinicians, faculty, and students to reduce their educational debt in exchange for their multi-year service in underserved communities. They also remove financial barriers for health professionals interested in practicing a primary care discipline, enabling them to pursue community-based careers.

As an employee of NHC you may qualify for these benefits.

Job Title: Clinic Registered Nurse Department: Medical Reports To: Nurse Manager / Clinic Manager Work Type: On-Site Classification: Full-Time, Non-Exempt Language Differential: Eligible

SUMMARY

The Clinic Registered Nurse delivers nursing care to Neighborhood Health Center (NHC) patients in a Primary Care Clinic. This role works collaboratively with all members of the healthcare team and requires the ability to apply the nursing process (assessment, diagnosis, planning, implementation, and evaluation) to all care provided.

Registered Nurses are expected to understand and follow the Oregon Nurse Practice Act as administered by the Oregon State Board of Nursing and practice according to their nursing scope.

Essential Job Duties

• Performs comprehensive health assessment of patients by completing the nursing process. Identifies actual and potential health needs based on medical, mental/emotional, financial, and social factors.
• Triages minor to emergent situations in person or telephonically to identify the nature and urgency of the patient's health care needs and then determines appropriate disposition, including scheduling of appointments in electronic medical record. NHC uses electronic triage protocols as a tool to assist in triage.
• Responds to medical emergencies within the clinic setting.
• Completes all in person and telephonic interactions in a timely, professional manner with courtesy and respect.
• Accepts responsibility for the interactive process that occurs in person and over the telephone with the patient.
• Manages an Epic in-basket of patient calls, MyChart messages, test result notifications, and other messages that directly impact patient care plans.
• Provides care for patients using NHC approved clinical protocols.
• Assist patients to maintain maximum quality of life by coordinating services of community agencies and encouraging preventive practices.
• Assist patients to establish short and long-term goals to obtain optimum level of health through advocacy, counseling, teaching, problem solving, and utilization of resources.
• Consults and coordinates with health center team members to develop and implement comprehensive patient care plan based on assessment.
• Performs RN led patient visits for health maintenance, patient education, and treatment of acute issues based off protocols and provider orders.
• Administers medications and immunizations as ordered by an authorizing NHC provider or via NHC approved clinical protocols.
• Instructs individuals, families, and other groups on topics such as health education, disease prevention, and develops health improvement programs.
• Monitors, plans, implements, and evaluates coordination and management for patients with chronic illnesses.
• Accurately, concisely, and succinctly document all patient contacts in the electronic medical record.
• May assist with phlebotomy, CLIA waived point of care testing, in clinic EKGs, and other primary care procedures as necessary in times of staffing constraints.
• Actively participates in the management of the clinic vaccine program.
• Implements required nursing procedures consistent with NHC procedures/protocol.
• Participates in process and quality improvement workflows.
• Assists in new employee orientation, onboarding, and training.
• Participates in nursing team and clinic daily huddles at the start of the workday.
• Performs other duties as assigned.

Qualifications

QUALIFICATIONS

Education and/or Experience

• This position requires an Associate Degree in Nursing; a Bachelor of Science in Nursing degree is preferred.
• A minimum of 2 years of nursing experience is preferred.
• This position requires completion from an accredited school of nursing.
• 1-3 years related experience and/or training preferred in a Federally Qualified Health Center (FQHC) or primary care field is required.
• Previous EPIC or EHR experience is preferred.
• Ability to fluently speak, read, and write in Spanish is highly preferred.

License and/or Certification Requirements

• This position requires a current, unrestricted Oregon RN license.
• A current, unrestricted Washington RN license required (or ability to obtain within 6 months of hire).
• Active BLS certification required.
• National Provider Identifier (NPI) required, upon hire

Knowledge, Skills, Abilities & Behaviors

• Ability to work independently to the full ability of RN licensure.
• Knowledge of the principles, practices and procedures of community health nursing, managed care, and consultation, including socioeconomic and cultural factors, methods and techniques of crisis intervention.
• Ability to communicate professionally and effectively both orally and in writing with a service-oriented approach, sometimes in stressful circumstances, with patients, coworkers, and the public.
• Remains calm and effective in high pressure and emergency situations.
• Must be able to display sensitivity to the population and patients served.
• Ability to use good judgement in difficult situations.
• Ability to demonstrate proficient use of the EPIC Electronic Health Record.
• Working knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing software.
• Ability to comply with all HIPAA, OSHA, and Neighborhood Health Center policies and procedures.
• Ability to learn and adapt to changing information and/or policies and procedures.
• Ability to enter in data accurately with attention to detail.
• Knowledge of customer service principles and practices.
• Ability to work in a fast-paced environment.
• Ability to answer and utilize multiple line telephone.
• Must be able to demonstrate a record of reliable attendance and punctuality.

WORKING CONDITIONS

Work Environment

• The noise level in the work environment is usually moderate to loud based on patient volume.
• As a result of high patient volume, this position experiences stressors that come along with a fast-paced environment.
• Must be able to travel