Front Office Manager

Job Details

Job Location: Gulf Shores, AL 36542

Position Type: Full Time

Job Category: Hospitality - Hotel

We're Hiring: Front Desk Manager - Be the Heartbeat of Our Hospitality!

Position Type: Full-Time | Department Leader

Start Date: As soon as you're ready to lead with excellence!

About Us:

We're more than just a place to stay-we're a place where guests feel welcomed, cared for, and wowed. Whether someone's here for business, leisure, or a little bit of both, we create memorable stays and deliver five-star smiles. As our Front Desk Manager, you'll lead our guest services team with energy, expertise, and heart.

What You'll Do:

• Lead, train, and motivate front desk associates to deliver consistently excellent guest experiences
• Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between
• Set the tone for exceptional hospitality from the moment a guest walks through the door
• Handle escalated guest concerns with professionalism, care, and creative solutions
• Monitor reservations, room assignments, and guest communications to ensure efficiency and satisfaction
• Collaborate with housekeeping, sales, and maintenance to make sure every guest experience is seamless
• Monitor performance metrics, guest satisfaction scores, and department goals
• Maintain a well-organized, welcoming, and energetic front desk environment
• Create schedules, conduct performance reviews, and foster a positive team culture

Who You Are:

• A confident, capable leader with 2-3 years of hotel front desk or supervisory experience
• Passionate about creating memorable guest experiences and leading with a service-first mindset
• Organized, detail-oriented, and comfortable managing priorities in a fast-paced environment
• A problem-solver who stays calm and collected under pressure
• Comfortable with hotel property management systems (PMS), guest tech, and basic reporting
• Flexible and available to work weekends, holidays, or evenings as needed
• A team player who leads by example and keeps morale high
• Strong verbal and written communication skills-you can connect with anyone!

Why You'll Love Working With Us:

• A supportive team and fun, positive work culture
• Real growth opportunities in a thriving hospitality career
• Employee perks and travel discounts
• Competitive salary + potential performance bonuses
• Health benefits, PTO, and more
• Monthly team celebrations and recognition-you deserve it!

Ready to Step Into Leadership?

If you love hospitality, thrive on making people feel special, and know how to lead with positivity and purpose, we'd love to meet you. Bring your experience, your energy, and your smile- we'll bring the opportunity!

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.

The selected candidate will be required to sign a non-disclosure agreement.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the job.

Qualifications

What You Bring to the Team (Required Skills & Experience)

• Previous experience in hospitality or a supervisory role is a plus-but a positive, take-charge attitude is even better!
• You're full of energy, self-motivated, and always ready to step up without waiting to be asked.
• You're a natural communicator who connects easily with guests, teammates, and leadership alike.
• Proficiency with hotel operations tools like Quore? Huge bonus!
• You thrive under pressure and love solving problems like a pro.
• You're a multitasking master who can handle shifting priorities without missing a beat.
• You're results-driven, organized, and always focused on getting the job done-fast and right.
• You're adaptable and flexible, especially when things get busy (overtime? No problem!).
• Physically up for the challenge-st standing for long periods, moving around the hotel, and lifting/pushing up to 25 lbs. doesn't faze you.