Virtual Services Associate

Job Description

Job Description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

TITLE: Virtual Services Associate

REPORTS TO: Project Director

LOCATION: Remote / North Bay, CA

EMPLOYMENT TYPE: Full-Time, Exempt Employee

Career Team is looking to hire a Virtual Services Associate for the North Bay area. In this role, you will help us reach more people in the community by promoting our online programs and providing excellent virtual customer support. You will play a key part in helping participants who cannot visit us in person by showing them how to use our apps, websites, and online career tools. You'll facilitate workshops, meet with participants 1-on-1 to provide guidance and expedite service delivery, and you'll be a key contributor to the success of the North Bay operation. Operating under the supervision of the Project Director, you will make it easy and welcoming for job seekers to get the help they need online to find a job and grow their careers.

Your Impact on Career Team's Success :

• Serve as the primary subject matter expert and advocate for the Career Edge app and website, systematically onboarding new users and maximizing platform adoption.
• Guide participants through the initial setup, profile completion, and navigation of Career Edge features to ensure they utilize its full suite of career readiness modules.
• Design, schedule, and facilitate high-energy, professional virtual orientations introducing participants to online and physical workforce development services.
• Conduct interactive, remote professional development workshops (e.g., Resume Polishing, Virtual Interview Techniques, Soft Skills training) utilizing web conferencing software.
• Execute targeted digital outreach campaigns via social media, emails, and text-messaging applications to discover, attract, and re-engage VIPs who cannot visit the physical location.
• Provide concierge-level remote assistance to VIPs navigating critical online workforce portals.
• Assist participants in virtually completing intakes, self-assessments, uploading documents, submitting applications, and accessing career resources.
• Deliver person-centered support through chat functions, email, and video calls to triage requests, evaluate program inquiries, and seamlessly transition participants into formal eligibility paths.
• Maintain data precision by documenting virtual customer service workflows, attendee logs, and engagement points within regional reporting databases.

The Ideal Qualifications for this Position Include :

• Bachelor's degree or higher or an equivalent combination of education and experience
• Exceptional comfort navigating web apps, mobile app interfaces, and hosting interactive web events (Zoom, MS Teams, WebEx).
• 2+ years of demonstrated ability working in a dynamic team environment with an aptitude for communication, interpersonal skills to work cooperatively with others, show courteousness, and have a high level of professionalism
• 2+ years of experience with computer proficiency in Microsoft Office suite and Google suite including Word, Excel, PowerPoint, Google Mail, Google Calendar, Google Docs, Google Sheets, and Google Drive
• High energy and clarity when speaking on camera, with an innate ability to hold an online audience's attention.
• Strong emotional intelligence and ability to lead a team with different working styles.
• A demonstrated ability to thrive in a fast-paced environment while maintaining confidentiality, handling personnel matters effectively, and handling employee and personnel inquiries with sensitivity, tact, and diplomacy.
• Dedication to treating virtual participants as VIPs, using deep empathy and clear direction to reduce user frustration with technology.
• Sharp attention to detail with exceptional organizational, analytical, research, and critical thinking skills, including the ability to perform and complete a high volume of work assignments with speed and accuracy
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver's License

Salary : $60,000 - $65,000/yr

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.