Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist - State Farm Agent Team Member Full Time in Spokane Valley - WA 401(k) matching Bonus based on performance Company parties Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Company Overview David Christy - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Customer Retention Specialist - State Farm Agent Team Member. If you're a tech‑savvy, people‑oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment. Job Description As a Customer Retention Specialist - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include Engaging with customers through various channels, including phone, email, and chat. Providing friendly and efficient assistance with policy inquiries, updates, and claims. Utilizing digital tools and platforms to connect with a younger demographic. Collaborating with a dynamic team to ensure timely and effective issue resolution. Proactively identifying opportunities to enhance customer satisfaction. Qualifications Excellent communication skills, both written and verbal. Tech‑savvy with a familiarity with digital communication tools. Customer‑oriented mindset with a strong desire to exceed expectations. Ability to adapt to a fast‑paced, evolving work environment. Previous customer service experience is a plus, but not required. Requirements High school diploma or equivalent; college degree is a plus. A positive and proactive attitude towards learning and growth. Familiarity with social media platforms and digital communication tools. Ability to work in a collaborative team setting. Willingness to obtain relevant insurance licenses (training will be provided). How to Apply Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! David Christy - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds. Compensation $43,000.00 - $60,000.00 per year State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none #J-18808-Ljbffr