Bilingual Remote Customer Support Specialist (Spanish/English)

Genesco is seeking a Bilingual Remote Customer Support Specialist I to deliver exceptional service across phone, chat, SMS, and email. You will resolve inquiries about orders, promotions, shipments, and returns while upholding brand standards.

The role emphasizes proactive problem-solving, calm under pressure, and collaboration with internal teams to ensure a seamless customer experience. A high school diploma and 1–2 years in customer service are preferred; Spanish bilingualism is required.