Project Manager

JOB SUMMARY

As an Enterprise Implementation Project Manager, you are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment. This position is open to candidates located in NY, PA, IL, TX, LA, and SC.

KEY RESPONSIBILITIES

Ensure all aspects of customer implementation and onboarding run smoothly and efficiently. Collaboratively develop and build a detailed project plan to monitor and track progress; set expectations, assign duties, and delegate responsibilities. Coordinate internal resources for flawless execution of multiple projects. Track project performance using data and analytics. Coordinate and communicate frequently with customers on project status and project needs. Coordinate and attend project meetings. Lead meetings where assigned. Direct project correspondence by preparing and reviewing project proposals, memos, status reports, meeting minutes, and emails - ensuring all necessary materials are current, properly filed, and stored. Prepare presentations for customer and internal meetings. Manage customer-reported issues for assigned accounts. Adhere to budget by monitoring expenses and implementing cost-saving measures. Work with multiple customers across multiple concurrent projects. Work closely with customers on large, complex, multi-team customer accounts. Manage projects end‑to‑end for our Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post‑go‑live support. Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach. Responsible for the overall success of project(s), which includes cost, schedule, and quality. Serve as the expert for our Enterprise customers, particularly as it relates to migrations, customizations. Serve as the conduit for communication from the client to related parties within the company and to the subcontractors. Identify potential risks to delivery and implementation. Formulate strategies to mitigate them. Resolve any escalated issues or challenges that arise during the delivery process. Maintain risk registers for all in‑flight delivery projects. Work closely with product and other departments to ensure project and customer success for each implementation. Partner with the product team to drive enhancements by suggesting solutions, updates, and fixes; partner with the sales team to ensure messaging and handoffs; and partner with operations to ensure ongoing positive customer experience. Build excellent working relationships with business leaders, colleagues, and the broader team. Identify opportunities to enhance the onboarding process and manage internal projects in support of corporate goals related to implementation. Effectively provide workarounds and find out‑of‑the‑box solutions where applicable. Drive post‑launch postmortem for knowledge sharing and learning.

QUALIFICATIONS

You have expertise in multi‑region, large pharmacy management, and health tech projects. You demonstrate a strong command of project management, such as phasing, milestone tracking, and driving the customer experience towards a successful launch. You thrive in a fast‑paced environment and have strong time management and prioritization skills. You can build playbooks and execute against playbook milestones and project tasks created to improve delivery efficiency and productivity. You have 5+ years of experience in customer‑facing, enterprise‑level software implementation, technical account management, consulting, or systems integration roles. You can successfully deliver multiple complex projects simultaneously with strong attention to detail. Able to work efficiently and with high accountability individually and in a team. Experience with troubleshooting, post‑launch monitoring, and go‑live support, all with a customer‑centric mindset. You have project management, writing, communication, and problem‑solving skills. You demonstrate a strong understanding of API connections, integrations, SQL queries, and data transformation and are comfortable discussing pharmacy workflow. Able to work and communicate effectively with both technical and business stakeholders. Experience with both Non‑SaaS/SaaS/experience.

BENEFITS

Refreshments & Dining - HQ Medical Insurance Vision Insurance 401k safe harbor plan, match up to 4% HSA/FSA/Commuter Paid STD/Life Employee discount program Employee assistance program #J-18808-Ljbffr Micro Merchant Systems, Inc.