Customer Care Representative

On-Site | St. Petersburg, FL (4700 95th St N, St. Petersburg, FL 33708) $20/hr base + sales commissions and uncapped SPIFFs Monday–Friday, 8am–5pm + rotating on-call Right Away Home Services (RAHS), parent company of Hales AC, is Florida's fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service — and we need a CCR who moves just as fast. What You'll Do Handle inbound calls and convert every real opportunity into a booked job using proven scripts Make daily outbound calls to past customers and new leads — cold calls, maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving Serve as a front-line customer service representative for our brands Take a rotating on-call shift covering 8pm–8am. The AI answers the overnight calls. You step in for escalations or true after-hours emergencies the AI can’t handle. Pitch in on other admin duties as needed Hit your targets. Get rewarded. Simple. This Role Is NOT For You If You want to work from home — this is 100% in‑office, every day, at our St. Petersburg location You’re not willing to take a rotating on-call shift (8pm–8am) backing up our AI phone system You aren’t willing to make outbound cold calls You can’t follow a script or think sales isn’t your job You need everything to move slowly — this is a fast‑paced role for someone with strong computer skills who can think on their feet What You Get $20/hr base + sales commissions and SPIFFs Bonus incentives for performance, sales, and productivity Health, dental, and vision insurance PTO + Paid Training Real opportunity for growth — not lip service Fun, fast‑paced culture with people who actually want to win What We're Looking For Confident communicators who don’t fold under pressure Strong computer skills and the ability to multitask at speed Sales‑first mindset — if you can’t upsell, this isn’t the job Organized, dependable, and hungry to grow Team players who thrive in a competitive environment Sound Like You? Apply Now. But don’t waste your time (or ours) if you’re not ready to work hard, make calls, and get results. #J-18808-Ljbffr