Manager of IT Operations

Overview Brookdale is recognized by Newsweek in 2024 and 2025 as one of America\'s Greatest Workplaces for Diversity. Brookdale offers opportunities to grow your career through professional development and wellness programs, with a full suite of health insurance, life insurance, and retirement plans that vary by employment status. Full Time and Part Time benefits Eligibility includes Medical, Dental, Vision insurance; 401(k); Associate Assistance Program; Employee discounts; Referral program; Early access to earned wages for hourly associates (outside of CA); Optional voluntary benefits including ID theft protection and pet insurance. Full Time Only Benefits Eligibility includes Paid Time Off; Paid holidays; Company provided life insurance; Adoption benefit; Disability (short and long term); Flexible Spending Accounts; Health Savings Account; Optional life and dependent life insurance; Optional voluntary benefits including accident, critical illness and hospital indemnity insurance, and legal plan; Tuition reimbursement. Base pay in range will be determined by applicant\'s skills and experience. Full-time associates in the role are eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company\'s 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Primary responsibilities Directs assigned Information Technology functions which support all company associates across a variety of areas, including PC, mobility, service desk, telecommunications, and other support areas. Provides direction and leadership to assigned teams to ensure responsive, high-quality support services (including 24/7 coverage as business needs and urgency dictate). Works closely with other departments and business units to onboard new areas of support and ensures teams are trained and equipped to provide responsive, high-quality support; directs workload for team members. Collaborates with the Information Technology Operations leadership team to develop and oversee operations of the support teams and ensures processes are in place for a consistent support experience for associates. Identifies areas where Information Technology teams can provide support and develops escalation processes between teams. Analyzes complex business needs and develops processes; evaluates data to determine proper level of staffing to meet support needs; identifies areas for improvements to increase customer experience and streamline cost. Hires, trains, and develops associates; ensures proper cross-training; ensures associates are trained in company policies and mandated compliance needs. Performs other duties as assigned by their supervisor as part of the role. Qualifications Bachelor\'s Degree in Business Administration, Information Technology or related field required. Minimum five years of experience in Information Technology required. Minimum of three years of IT leadership experience required; or equivalent combination of education and experience. Significant knowledge of an advanced discipline with working knowledge of related fields; ability to direct multiple functions and/or departments with full responsibility for operational results. Exceptional interpersonal skills and a strong sense of ownership with bias for action, urgency, and drive. Knowledge and Skills Strong analytical ability with sound judgment to solve complex and varied problems affecting a large number of associates. Physical Demands and Working Conditions Standing; walking; sitting; use of hands to handle or feel; talking or hearing; occasional weekend, evening, or night work if needed to ensure shift coverage; on-call as needed; reach with hands and arms; up to 25 pounds lift; travel occasionally. Additional Information Brookdale is an equal opportunity employer and a drug-free workplace. Provides direction and leadership to assigned Information Technology functions which support all company associates across various areas, including PC, mobility, service desk, telecommunications, as well as other support areas. Directs and coordinates a team to ensure responsive, high-quality support services, including 24/7 coverage as needed. Works with other departments to onboard new areas of support and ensures teams are trained and equipped to provide responsive support; collaborates with IT Operations leadership to develop and oversee operations and escalation processes. Evaluates data and determines proper staffing levels, identifies improvements to increase customer experience, and manages costs; hires, trains, and develops associates; ensures policy and compliance training. This job description provides an overview and is not a comprehensive list of responsibilities; associates should perform all duties as assigned by their supervisor. #J-18808-Ljbffr Brookdale Senior Living