Operations Manager

Position: Operations Manager

Pay Rate: $85,000 per year

Schedule: Tuesday - Saturday, 12pm - 10pm

Job Description:

Forward Air is seeking a capable and career-oriented Operations Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary. This position reports directly to the Terminal Manager.

Core Responsibilities & Duties:

• Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations

• Guarantee FA audit compliance within all areas of the operation

• Review terminal operating reports and adjust labor schedules for increased efficiencies

• Create onboarding strategies for hiring training and overall employee retention

• Focus on employee development: organic growth through cross-training and D.R.I.V.E. reviews

• Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers

• Manage and react to day-to-day operational requirements in a professional and timely manner

• Drive KPI’s set forth by Terminal Manager

• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers

• Assign job tasks to workers according to unloading and loading schedules

• Ensure appropriate load plans and proper load balance to ensure safe vehicle operation

• Coordinate work assignments, monitor performance, and provide training on relevant job duties

• Provide a clean, safe working environment for all personnel and visiting customers

• Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation

• Must be able to frequently lift and/or move up to fifty (50) pounds

• Must be able to occasionally lift and/or move up to ninety (90) pounds

• Other duties as assigned

Qualifications:

• Strong team player that thrives in a fast-paced environment

• Ability to drive performance of direct reports and lead a team in a lean manufacturing environment

• Understand P&L statements and analyze areas for production improvement

• You must be willing to work various shifts and days per week

• Prior air freight experience is required

• International/Import experience is a plus

• Must have five (5) or more years of supervisory experience in a high-volume, fast-paced transportation environment

• Must possess demonstrated leadership ability

• Knowledge of proper freight handling techniques

• Knowledge of Hazardous Materials handling

• Ability to communicate effectively with all levels of operations

• Must be flexible to work weekends and nights

• Forklift and general freight handling experience

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic

• Must have the ability to work in a fast-paced environment

• General computer skills - Microsoft Office, Outlook, AS400

• Excellent communication and problem-solving skills

Forward Air is an Equal Opportunity employer.

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About Us

Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs

We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.

About the Team