Server

Server

Wilmington Convention Hotel LLC - Wilmington, NC 28401

Overview

Level Entry Position Type Part Time Education Level Not Specified Category Hospitality - Hotel

Description

We are looking for motivated individuals who would like to be a part of an amazing team here at STEAM Restaurant & Bar, located just inside the beautiful Embassy Suites.

The Server is responsible for:

• Provide outstanding guest service to all guests while maintaining all company policy and procedures.

JOB RESPONSIBILITIES

The Server's primary responsibilities will include:

• Accomplish assigned daily tasks and duties designated by management.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions.
• Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.
• Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the timing standards set forth by the company.
• Abide by all State, Federal and Corporate liquor regulations and alcohol awareness pertaining to service of alcoholic beverages.
• Provide Guest Service using a tray to carry the properly plated food items and properly garnished drinks.
• Anticipate guest needs, such as replenishing beverages and condiments.
• Check with guest for overall satisfaction of the dining experience.
• Maintain accurate bank and act as own cashier as needed while adhering to all company cash handling procedures.
• Maintain control of station in peak periods.
• Maintain station cleanliness and organization throughout shift.
• Clearing and resetting tables.
• Complete all assigned opening, running, and closing side work.
• Help keep the restaurant a safe working environment for guests as well as employees.
• Provide a clean, neat, and groomed representation of company while in company uniform.

Qualifications

Required Skills and Ability

• Must be 18 years as required in compliance with all State, Federal and Corporate liquor regulations pertaining to service of alcoholic beverages.
• Must possess basic reading and writing skills necessary to perform daily functions and successfully fulfill training and testing requirements.
• Strong communication skills to allow the server to problem solve and anticipate the guest's needs.
• Must be able to communicate clearly and professionally to a wide range of guest.
• Basic mathematic skills are required necessary to perform accurate cash handling responsibilities, which include maintaining, an accurate bank and administering correct change for all guest checks.
• Strong problem solving skills are required. Individual must be able to "read" guest's verbal and non-verbal behaviors to ensure problems are avoided, or at the very least handled according to the company guidelines.
• Basic computer skills are required.
• Able to work a flexible schedule including weekends and holidays as required.
• Must work well with others and possess the ability to work without constant supervision.

Required Education and Experience

• Education Able to read and write English. High school diploma preferred.
• Experience One year experience in related field preferred.