Field Operations Associate

Job Description

Job Description

Welcome to Fi.

We’re a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.

The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.

If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together.

Fi is looking for a Field Operations Associate!

This is a hands-on, on-site role for someone local to Elgin, Texas who's comfortable working directly with dogs in a shelter environment. The Elgin facility is a high-volume transport hub processing multiple dog shipments a week, and Fi's collars need to go on every incoming dog and stay charged and cycling correctly. 

What You'll Do:

• Visit the partner site 2-3 times per week, 1-2 hours per visit
• Check that collars are charged and keep a regular charging routine
• Confirm collars are fitted and installed correctly on the dogs
• Troubleshoot basic device issues and escalate anything you can’t resolve
• Log device status in a shared spreadsheet
• Send the Fi team a short written update each week

What You'll Bring:

• Must be local to Elgin, TX
• Comfortable working with dogs in a kennel or shelter environment
• A flexible schedule that allows visits on short notice
• Strong, responsive email communication
• Basic organizational skills, comfortable reading and maintaining a simple spreadsheet
• Experience maintaining equipment, tracking inventory or following a maintenance schedule is a plus

The anticipated base rate for this position is $18-20 per hour. The actual base rate offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.