Financial Center Assistant Manager - West Mc Dowell Financial Center - bilingual Spanish required

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!***Must be able to work weekends and/or extended hours which may include being scheduled at any financial center location within a reasonable distance. All designated at 5% travel ***Job Description:This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.Responsibilities:Manages client traffic, engaging and appropriately routing clients, and fosters client retentionManages business results through formalized management routines and coachingCreates a world class client experience environmentManages market-level initiatives prescribed by market leadersDrives operational excellence by engaging employees on business strategyManages organizational priorities and effective executionRequired Qualifications:Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the clientCollaborates effectively to get things done, building and nurturing strong relationshipsDisplays passion, commitment and drive to deliver an experience that improves our clients' financial livesIs confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as neededCommunicates effectively and confidently and is comfortable engaging all clientsHas the ability to learn and adapt to new information and technology platformsApplies strong critical thinking and problem-solving skills to meet clients' needsWill follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulationsCan manage complexity, prioritize tasks, delegate and execute in a fast-paced environmentCan interpret performance results, find opportunities to drive success and hold others accountable to resultsMust be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distancebilingual Spanish required Desired Qualifications:Experience in financial services and knowledge of financial services industry, products and solutionsExperience in mortgage, retail and/or hospitalityExperience working in an environment with individual and team goals where goals were routinely met or exceededBilingual skillsSkills:CoachingCustomer Service ManagementCustomer and Client FocusPerformance ManagementTalent DevelopmentBusiness Operations ManagementRecruitingResult OrientationRisk ManagementSales Performance ManagementInclusive LeadershipLeadership DevelopmentPrioritizationProblem SolvingReferral ManagementShift:1st shift (United States of America)Hours Per Week: 40SummaryLocation: PhoenixType: Full time