Configuration Management Specialist

Configuration Management SpecialistAt Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.The Service Asset Configuration Management (SACM) Section provides operational support to maximize the organization's capabilities and readiness. The objective of the SACM Section is to provide IT Asset and Configuration Management to the organization for both Continental US (CONUS) and Outside Continental US (OCONUS) locations. The section ensures hardware, software, virtual and other service assets/configuration items are properly managed throughout their lifecycle, to include their relationships and dependencies to other related configuration items and associated changes requests. Operational changes to the environment are administratively updated into a Configuration Management Database (CMDB).Job Duties And ResponsibilitiesAnalyzes and reconcile large volumes of data to identify discrepancies, assess findings, and develop effective data mitigation strategies.Manages and tracks all customer service assets and configuration items, ensuring accurate records and accountability.Prepares and maintains status reports and lifecycle documentation; supports verification processes and audit activities.Conducts physical configuration audits in collaboration with government personnel at major U.S. Marine Corps (USMC) sites to establish and maintain accurate configuration baselines. Performs impact assessments of proposed changes, evaluating system dependencies to inform decision-making.Research lifecycle information and product bulletins for hardware and software to support sustainment planning and refresh/replacement strategies for end-of-life systems.Apply subject matter expertise in IT Asset Management and Configuration Management to support operations in alignment with Customer SACM (Service Asset and Configuration Management) standard operating procedures.Creates and manages requests to update objects within the Remedy system.QualificationsRequired CertificationsIAT II (CCNA Security, CYSA+, GICSP, GSEC, Security+CE, CND, SSCP)IT Infrastructure Library Foundations certification (ITILv3 or higher)Education, Background, and Years of Experience2-3 years providing IT Asset/Configuration Management SupportFamiliarization with IT Service Management (ITSM) concepts, practices, and proceduresMid-Level understanding of Microsoft ExcelMid-Level understanding of Microsoft AccessAdditional Skills & QualificationsRequired SkillsAttention to Detail: Consistently demonstrates accuracy, thoroughness, and care in completing tasks.Standards Compliance: Adheres to and upholds established standards, policies, and procedures.Communication Skills: Communicates clearly and effectively, both verbally and in writing; able to respond to questions in a concise and understandable manner.Collaboration and Problem Solving: Works effectively with internal and external stakeholders to identify and resolve configuration-related discrepancies.Preferred SkillsBaseboard Management Controller (BMC) Atrium Configuration Management Database (CMDB) training 8.0 or greaterMid-level knowledge of the BMC Remedy ITSM suite and associated consoles (e.g., Software Asset Management, Technical Refresh, Change Management, Incident Management, Release Management, Service Request)4-6 years providing IT Asset/Configuration Management SupportMid-level knowledge of both BMC Internal Reporting Tool (BIRT), BMC Analytics and SMART reporting (preferred)Working ConditionsEnvironmental ConditionsGeneral office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.Strength DemandsContractor site with 0-10% travel possiblePossible off-hours work to support releases and outages.10 lbs. maximum lifting, occasional lift/carry of small articles.Occasionally required to stand; frequently required to walk and sit.Continually required to utilize hand and finger dexterity.Occasionally required to climb, balance, bend, stoop, kneel or crawl.Continually required to talk or hear.Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboardPhysical RequirementsWork ScheduleMon – Fri 8:00am – 4:00pm, Once settled and fully trained, may be approved to telework one day/week. Working hours may also be adjusted to accommodate individual needs, as approved by the section.$80,000 - $85,000 a yearOur Core ValuesEmployees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities