Medical Assistant

Healthcare Assistant 1 Non-Exempt

Provides routine administrative support for healthcare professionals, such as scheduling appointments, managing patient records, and processing insurance claims.

Supports the healthcare team in delivering high-quality care to students and faculty across all ASU Health Services clinic locations in the Phoenix metro area (West, Tempe, Polytechnic, and Downtown), with Tempe serving as the primary site. This position requires regular travel and flexibility to float between clinic locations based on operational needs. Provides administrative support, direct patient care assistance, and front- and back-office functions to ensure efficient clinic operations. Responsibilities include, but are not limited to, rooming patients, managing patient flow, obtaining and documenting vital signs, performing lab draws, serving as a chaperone, and assisting providers with medical procedures. Maintains a professional, positive, and energetic demeanor while delivering accurate, compassionate service.

Arizona State University offers a comprehensive benefits package that includes valuable benefits to enhance staff total compensation. This package includes: Tuition Reduction Program for staff members, their spouses, and dependents, available on day one. Low-cost health, dental, vision, and life insurance benefits. Retirement program designed to promote long-term savings and provide income upon retirement. Paid time for volunteer and professional development. 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period. Wellness program for preventative health education and screenings. Disability and leave program for income protection. Employee assistance with free, confidential behavioral health services. ASU Discounts to sports/events, along with discounts from ASU partnerships.

Essential Duties:

• Perform front desk duties, including but not limited to: answering incoming telephone calls, obtaining and verifying patient information, patient check-in/out, coordinating and facilitating accurate patient appointments, and reconciliation of insurance details.
• Manage patient flow. Complete patient intake and enter details into Electronic Medical Record (EMR). Obtain patient reason for visit, past medical history, vital signs, medication reconciliation, allergies, and assist with medical examinations. Administer screening questionnaires.
• Maintain accurate and strict confidentiality of patient information in EMR as established by appropriate protocols, regulations, and policies. Perform procedures, such as venipuncture, EKGs, wound dressing, and medication administration (oral, ID, SQ IM).
• Administer immunizations in accordance with written policies.
• Assist providers with exams and minor surgeries.
• Prepare for procedures with all necessary instruments, supplies, and consent forms.
• Applying ortho splints, the application of DME appliances, and the removal of casts.
• Maintains an inventory of medication and medical supplies as necessary. Completes physician orders and provides instructions and directions to patients as needed. Entering lab results and other patient results in EMR. Performs and participates in the sterilization of instruments, assists, and maintains infection control standards.
• Maintain a clean and hygienic environment.
• Provide training and work direction to new ASU Health Services team members and extern students as directed by the supervisor.
• Performs other job-related duties as assigned.

Desired Qualifications:

Knowledge of medical terminology. Skill in both verbal and written communication.

Working Environment:

• Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
• Frequent sitting and standing for prolonged periods of time.
• Use computers effectively – including inputting, reviewing and retrieving information, extended periods of viewing screen and using mouse and keyboard.
• Frequent lifting up to 35 lbs.

Driving is not required for this position.

Campus: Tempe

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.