Medical Assistant

About the Job

• This position is responsible for providing excellent care to patients and maintaining continuity of care through accurate and thorough documentation, collaborating effectively with all departments.
• This position will prepare and maintain all aspects of the clinic environment.

Requirements

• High School Graduate or GED required.
• One or more years of experience as a medical assistant, CMA preferred. In lieu of experience, graduating from an accredited MA program is acceptable.
• Procedure Room Tech experience preferred.
• Able to measure and record vital signs, manually and electronically.
• Pain management office experience is a plus.
• Basic computer knowledge required. Must possess strong organizational, interpersonal, and communication skills.
• Able to multitask efficiently and effectively in busy and/or stressful situations.
• Able to read, analyze, interpret, and write medical records and documentation.
• Able to record patient information, including a working knowledge of medical terminology.

Job Description

Prepare for patient interactions in the clinical setting through:

• Reviewing charts, schedules, medical records, and other sources of documentation.
• Generating appropriate forms for patient education, informed consent, documentation of care, referrals, prescriptions, and other documents to support the provision of and continuity of care.
• Obtaining medical records, lab results, diagnostic study results, and other documents or information as indicated.
• Inspecting the physical care environment to ensure a therapeutic, sanitary environment with fully stocked medical supplies and functional equipment.
• Ensuring that appropriate medication, supplies, equipment, and personnel are available to complete scheduled interactions.
• Communicating with internal and external resources to procure necessary supplies and/or information.
• Collaborating with other internal departments and personnel to ensure a seamless patient experience.
• Communicating with physicians, physicians’ assistants, and other care providers.

Provide direct patient care as assigned, including:

• Cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism in all interpersonal interactions.
• Measuring, reporting, and recording vital signs.
• Obtaining and recording patient information relevant to medical history.
• Verifying the accuracy of recorded and reported patient information.
• Positioning, draping, and other patient preparation for procedures and provider interactions.
• Communicating effectively with patients, providers, and ancillary staff members to maintain patient flow.
• Administer IM injections.
• Providing patient education through written and oral communication or through other means as appropriate, as directed by providers.
• Assisting physicians, physicians’ assistants, nurses, and other care providers during assessments, examinations, procedures, and other patient interactions.
• Reporting, documenting, and recording relevant information about the patient’s condition, treatment, expectations, and progress.

Maintain effective continuity of care through:

• Accurately and completely documenting orders.
• Generating appropriate forms and documentation for referrals, diagnostic procedures, lab work and other appropriate ancillary services as directed.
• Generating prescriptions as ordered, including electronic, paper, fax, telephonic or other means for conveying orders.
• Effectively communicating with Scheduling, Billing, Call Center and other internal departments and staff members to ensure a seamless patient experience.

Ensure compliance with federal, state, and local regulations as well as patient care policies, procedures, and protocols through:

• Maintaining current CPR, First Aid, and other certifications as required.
• Adhering to HIPAA standards.
• Maintaining Universal Precautions.
• Maintaining accurate and thorough knowledge of applicable internal and external protocols, policies, and procedures.
• Complying with all laws, regulatory guidelines, and health care policies. This includes, but is not limited to, federal, state, and local laws, State Department of Health (ISDH), Healthcare Facilities Accreditation Program (HFAP), The Joint Commission, Health Insurance Portability and Accountability Act (HIPAA), and Jacksonville Spine Policies and Procedures.

Other functions:

• Performs other logically associated duties that enhance position through Continuous Quality Improvement.
• Serves as a preceptor for new Employees.
• Competent in communication with patients, including current working knowledge of medications, interventions, and procedures provided.
• Competent in computer applications pertaining to position.
• Other duties as assigned.