GUEST SERVICE REP

JOB RESPONSIBILITIES:

• Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill.
• Adhere to established company and departmental procedures, guidelines, and policies.
• Maintain established company and departmental hygiene and appearance standards through well groomed, neat, and professional manner.
• Working knowledge of computer player rating system.
• Handles customer concerns and reports all incidents to the Guest Service Manager.
• Checks guests' ratings through player rating system.
• Promotes outstanding customer relations.
• Knowledgeable of all activities and amenities of Saratoga Casino.
• Interfaces daily with personnel from various departments.
• Responsible for maintaining accurate records and account maintenance.
• Ability to control and execute accurately all transactions.
• Acts with discretion and maintains confidentiality in handling of sensitive information.
• Side work duties completed as assigned in an efficient, accurate, and timely manner.
• Maintain a clean and organized workstation and environment.
• Assist with promotions and events.
• Responsible for accurate handling and procedures of cash/free play throughout shift.
• Performs all other duties as assigned.
• Promotes outstanding customer relations

EDUCATION: High School Diploma or Equivalent Preferred

EXPERIENCE: One (1) to three (3) years in Marketing and/or Public Relations, PC/Computer knowledge preferred. Excellent verbal and communication skills.

Other:

• Able to lift and carry 30 lbs. occasionally.
• Able to stand and walk 6-8 hours.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.