Customer Service Representative

Job Description

Job Description

The Kenny Kousakais Farmers Insurance Agency in Arizona City, Arizona is looking for a motivated, customer-focused Licensed Customer Service Representative (CSR) to join our growing team.

This is an excellent opportunity for an insurance professional who enjoys helping customers, solving problems, building relationships, and contributing to the growth of an agency.

Youll play an important role in servicing our existing customers while also identifying opportunities to improve coverage, cross-sell additional products, and generate new business.

In addition to $20.00 per hour, this position offers the opportunity to earn additional income through commissions and performance bonuses.

Why Join Our Agency?

This is more than a traditional customer service position. You'll have the opportunity to develop valuable insurance, sales, and business skills while working directly with an agency owner focused on building a high-performing organization.

About Kenneth Kousakais Farmers Insurance Agency

The Kenneth Kousakais Farmers Insurance Agency serves individuals, families, and businesses throughout Arizona City, Casa Grande, Eloy, Florence, and surrounding communities.

Our agency is focused on delivering excellent customer service while helping clients understand their insurance options and protect what matters most to them.

We are building a team of motivated professionals who value customer relationships, accountability, continuous improvement, and growth.

If youre looking for an opportunity where your performance is recognized and you can build a long-term career in the insurance industry, wed like to hear from you.

Bilingual English/Spanish is a plus

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Evenings Off

Professional Work Environment

Paid licensing assistance (if applicable)

Responsibilities

What Youll Do:

• Provide professional, responsive service to existing Farmers Insurance customers
• Answer questions regarding policies, billing, coverage, and account changes
• Process policy changes and assist customers with their insurance needs
• Conduct policy reviews and identify potential coverage gaps
• Cross-sell Auto, Home, Life, Business, and other insurance products when appropriate
• Follow up with customers, prospects, and agency leads
• Assist with customer retention and renewal efforts
• Maintain accurate customer information and activity within agency systems
• Support day-to-day agency operations
• Work closely with the agency owner and team to achieve service, retention, and sales goals

Requirements

What Were Looking For

• Arizona Property & Casualty license
• Bilingual English/Spanish is a plus
• Life & Health license is a plus
• Previous insurance agency or customer service experience preferred
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Comfortable communicating with customers by phone, text, and email
• Ability to manage multiple priorities in a fast-paced environment
• Positive, professional, and dependable
• Comfortable identifying sales and cross-selling opportunities
• Coachable and motivated to grow professionally