IFS Cloud Analyst

DFW Main Office 2425 Dillard Street Grand Prairie, TX 75051, USA You'll be the first line of functional expertise inside the IFS platform—handling the support queue, digging into configuration issues, and building the documentation and SOPs that scale Polk’s internal capability over time. Own the T1 and T2 IFS support queue end-to-end—triage tickets, resolve functional issues, escalate with full context, and close the loop with end users. Support functional configuration work across Finance, Projects, Field Service Management (FSM), and HR modules—learning from the IFS Architect and progressively taking on broader scope. Write and maintain SOPs, end-user training guides, and configuration documentation so institutional knowledge lives in Polk, not in a consultant’s head. Validate and document 25R1 patch‑dependent backlog items post go‑live and assist with regression testing during future IFS upgrade cycles. Manage and update issues in JIRA—keeping tickets accurate, prioritized, and linked to business impact so the backlog reflects reality. Assist with Power BI dashboard support and data validation, confirming IFS data flows correctly into reporting layers. Participate in SteerCo sprint reviews and contribute to backlog grooming sessions with the IFS Architect and business stakeholders. Support user onboarding and change management as new capabilities, upgrades, or SOPs roll out. What success looks like The T1/T2 support queue runs smoothly—tickets are resolved, documented, and closed without constant escalation to the Architect. Finance, Project Managers, and Field Service leads trust you to answer their IFS questions accurately and quickly. Every configuration change and SOP you write is documented—Polk’s IFS knowledge base grows with every sprint. You actively expand your functional footprint across modules—by month 12, you’re owning configuration work in at least two IFS functional areas. Upgrade regression testing is organized, thorough, and delivered on schedule. What you'll bring 3+ years of hands‑on IFS ERP experience, with working knowledge across Finance, Projects, and/or Field Service Management (FSM) modules. Experience with IFS Cloud preferred; candidates with strong IFS on‑premises backgrounds who are motivated to move to cloud will be considered. Comfortable working in JIRA—creating tickets, updating statuses, linking issues, and contributing to sprint ceremonies. Strong analytical mindset: you investigate before you escalate and document what you find before you close a ticket. Solid written communication skills—you can write an SOP that a non‑technical end user will actually follow. Familiarity with Power BI as a reporting consumer or builder is a plus. Experience supporting ERP users in a construction, MEP, field service, or project‑driven business is a meaningful differentiator. Bachelor’s degree in Business, Information Systems, or related field preferred; equivalent experience considered. Why you'll love working here At TriplePoint MEP, you’re more than an employee—you’re part of something being built intentionally. This is not a helpdesk role with a ceiling. You’ll be working directly alongside the IFS Architect and BI leadership team, with a clear path toward owning more of the platform over time. Leadership & Ownership: Work directly with the Director of Enterprise Applications & BI and IFS Architect on platform strategy. Competitive Pay + 401(k) Match: Compensation commensurate with experience. 100% Employer‑Paid Benefits: Full health coverage, employer‑paid. Culture of Growth: A defined path from Analyst to Architect for the right performer. Real Impact: Your work keeps a multi‑site MEP operation running every single day. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr