Medical Assistant Supervisor

Medical Assistant Supervisor

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

Directly reporting to a Nurse Manager, this position will supervise Medical Assistants (MAs) and manage, with other inter-disciplinary leadership, integrated health services at CCH Satellite sites. This will be done in accordance with current federal, state, and local standards, guidelines, and regulations that govern CCH to ensure that the highest degree of quality care is managed at all times. This position is approximately 50% administrative and 50% skilled medical assistant care to the patients. Primary work location is Stout Street Health Center, which is located at 2130 Stout Street in Denver. Saturdays are required.

Additional Requirement

• Valid driver's license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

Coalition Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

Essential Functions

• Directly supervises SSHC Suite Based Medical Assistants. Performs various personnel actions related to hiring, orientation, onboarding, performance appraisals, and counseling.
• Is responsible for the competency of all MA staff members, ensuring medical assistant staff members are delivering high-quality healthcare services while practicing within their perspective scope, at the highest level, in accordance with the State of Colorado.
• Holds regular 1:1 supervisions with direct reports, including permanent, temporary, agency, or volunteer staff who are filling these roles. Provides feedback, coaching, mentorship, training, support, competency evaluations, and performance management feedback.
• Maintains a high-standard of care on the team by offering or assigning relevant trainings, by providing clear expectations of best practices, policies, and procedures, by evaluating staff with quality assurance metrics, such as auditing direct client care and documentation practices, monitoring environment of care, and supporting remediation or counseling as necessary.
• Efficiently manages continuous responsibilities of role, including but not limited to scheduling, timesheets, Safetyzone review, staff completion of mandatory trainings, punctuality and attendance to pertinent meetings, and ensuring team's adherence to policies, procedures, and standard work.
• Is responsible for daily huddles surrounding updates on patient care, daily staffing, operations, and quality improvement initiatives.
• Ensures, through delegation and engagement of frontline staff, the utilization of a Visual Management Board as a means of communication on quality improvement metrics, policy and procedure changes, and announcements.
• Communicates pertinent information to Operations and MA-Nursing Leadership team members regarding MA FTE, discipline prioritization matrix, minimum and ideal team staffing ratios, temporary or permanent scheduling adjustments, or other special considerations that may impact scheduling.
• Communicates, organizes, and co-leads discipline meetings on a regular basis in conjunction with other MA Supervisors. Facilitates, leads, or participates in other leadership, discipline, or inter-discipline team meetings as appropriate or assigned.
• Maintains a professional and confidential work environment. Helps create and coach a climate within the integrated healthcare team of collaboration, mutual respect, and trust.
• Ensures collaboration of care and consistency within and between all integrated health teams, which is an ongoing part of our best practices policy.
• Provides effective communication with patients, integrated health team members, and community partners. Ensures pertinent information is shared with team members in a timely manner.
• Acts as a leader to share information and to problem-solve with other MA, RN, or other CCH leadership for the purpose of continuous improvement to patient care and staff needs. Brings personnel issues to the attention of appropriate supervisors for resolution.
• Champions and leads quality improvement initiatives for the team. Shares knowledge with and coaches other MA team or inter-disciplinary members on quality improvement & LEAN methodology.
• Maintains competence in all duties outlined in current Medical Assistant job description, including but not limited to noted essential job functions under categories of safe direct clinical care, laboratory collection and specimen processing, proficiency of electronic health record and other documentation practices, and the integrated healthcare model of care.

Qualifications Summary

• High school diploma or equivalent required.
• Successful completion of a Medical Assistant program or Emergency Medical Technician-Basic certification.
• Preferred experience as a supervisor.
• One year of experience as a Medical Assistant/EMT working for CCH preferred
• At least "Meets Expectations" on their most recent performance review.
• Certification in basic life support (CPR).
• Bilingual English/Spanish preferred.

$25.03 - $29.44 an hour WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVANT YEARS OF EXPERIENCE

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.