Veterinary Receptionist (Care Coordinator) - Animal Hospital of North Asheville

Job Description

Job Description

PetVet Care Centers' Animal Hospital of North Asheville is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Animal Hospital of North Asheville in Asheville, North Carolina, combines high-quality medicine with a strong sense of community, offering a supportive team environment in a beautiful and vibrant area. We are a busy 7-doctor practice that has been an established part of the Asheville community for more than 40 years.

Why Join Us:

• As an American Animal Hospital Association accredited hospital, we offer the gold standard of care to both our clients and patients.
• We are also Fear Free Certified and make every attempt to keep fear, anxiety and stress to a minimum at every visit!
• We are seeking a friendly, compassionate, customer focused candidate to join our team.

Job duties include (but are not limited to)

• Answer and direct incoming calls in a kind and efficient manner
• Greet clients and pets as they enter
• Verify and document client and patient info in our electronic medical records system
• Schedule and confirm all appointment types
• Ensure the lobby remains tidy, sanitary, and odor free
• Telephone triage and initial triage of walk in cases (training provided)
• Handling financial transactions with accuracy and care
• Other related duties as assigned

Competencies:

A successful Care Coordinator candidate must be able and eager to work in a fast paced environment to ensure client care is handled quickly and accurately. Strong communication skills face-to-face, by phone, and by email are essential. Working cooperatively as part of a team is also necessary.

Qualifications:

• High school diploma or GED
• Customer service experience
• Ability to efficiently and effectively use basic computer functions including Microsoft suite, email, internet search function, etc.
• Knowledge of and ability to follow an organizational system (alphabetizing, etc)
• Ability to provide great customer service in a caring, compassionate, and efficient manner
• Ability to perform cashier duties with minimal errors
• Ability to multitask while paying close attention to detail
• Ability to work up to 2 evenings per week and every other Saturday rotation
• Tasks may include extended periods of time sat a keyboard and workstation and /or extended periods of time standing and/ or walking. Some time may be spent sitting at a work station but sitting is not required.
• May include occasional climbing, balancing, stooping, kneeling, crouching, or crawling as well as lifting or carrying moderately heavy items up to 50 lbs (pet food, cat carriers, etc).
• Must be willing to go through Fear Free Certification program (no cost) and perform in a accordance with Fear Free guidelines.
• Must be able to handle stressful conversations with compassion (end of life, financial, etc).

Preferred Skills (Nice to Have)

• Veterinary or animal care industry and medical terminology knowledge

Schedule

• Full-Time, Rotating shifts.
• Must be able to work 1 or 2 evening shifts per week (10:30AM-8:45PM) and every other Saturday rotation (8AM-5PM).
• 4x10-hour shift is typical but could work with other schedules for the right candidate.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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