FRONT DESK AGENT

Join Our Team as a Front Desk Agent! Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? We’re looking for an enthusiastic, customer-focused individual to be the first point of contact for our guests, providing warm welcomes and seamless assistance during check-ins and check-outs. If you’re excited to work in a dynamic, fast-paced environment and enjoy helping people, this could be the perfect role for you! Front Desk Agent Thackerville, OK Join Our Team as a Front Desk Agent! Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? We’re looking for an enthusiastic, customer-focused individual to be the first point of contact for our guests, providing warm welcomes and seamless assistance during check-ins and check-outs. If you’re excited to work in a dynamic, fast-paced environment and enjoy helping people, this could be the perfect role for you! $16 to $18 per hour What You’ll Do Create Unforgettable Experiences: Be the heart of guest satisfaction by ensuring every guest feels welcome and valued from the moment they arrive. Seamless Check-Ins & Check-Outs: Manage guest registrations, check-ins, and check-outs with precision and a smile. Handle Guest Requests & Inquiries: Respond to phone calls, reservations, and inquiries with a positive attitude and a helpful approach, offering guests valuable information about the hotel and surrounding area. Support Revenue Management: Play a key role in driving the hotel's revenue strategy by accurately managing guest preferences and room assignments. Resolve Guest Concerns: Tactfully handle guest concerns and provide resolutions that leave a lasting positive impression. Collaborate Across Teams: Work closely with departments to ensure guests receive outstanding service and their needs are always met. Maintain a Welcoming Environment: Keep the front desk and lobby areas spotless, ensuring every guest feels right at home. Stay Prepared: Follow emergency procedures and be an active participant in the hotel’s Safety Committee to ensure the safety of both guests and staff. Adapt to Business Needs: Be flexible and ready to work various shifts to support our business needs, ensuring a smooth operation at all times. What You Need To Succeed Passion for Hospitality: Previous experience in the hospitality industry is a plus, but a positive attitude and willingness to learn are key! Strong Communication Skills: You’ll need to be a confident communicator, fluent in English, both written and spoken. Attention to Detail: Your organizational and problem-solving skills will help you excel in a fast-paced, ever-changing environment. Tech-Savvy: Comfortable using computer systems and applications related to guest reservations and reporting. Confidentiality: You’ll handle sensitive guest information, so integrity and confidentiality are a must. Multitasking Ability: You’ll need to juggle multiple tasks while maintaining a calm and friendly demeanor. Additional Perks & Requirements Uniform & Grooming: You’ll be representing the hotel, so a neat, clean, and professional appearance is a must. Physical Demands: Must be able to lift up to 25 pounds, bend, reach, and move around your workspace comfortably. Safety First: Be trained in Personal Protective Equipment (PPE) and follow safety procedures for the well-being of all. Training & Certification: CPR and First Aid certification is a bonus, and we’ll support you in obtaining any necessary certifications. Why Join Us? Dynamic Work Environment: Work alongside a dedicated team of professionals in a hotel that’s known for its commitment to excellence. Growth Opportunities: We support your career development and provide opportunities for advancement within our company. Employee Benefits: Enjoy a range of benefits designed to support your well-being, including health plans and discounts. If you’re ready to bring your hospitality skills to an exciting, fast-paced environment, we’d love to hear from you. Position Information Company: Winston Hospitality, Inc. Position: Front Desk Agent Status: Full Time Shift: Second (Afternoon) Req #: 11126554 Date Posted: September 10, 2026 Location: 21444 World Way Drive, Thackerville, US, OK, 73459 Job Category: Staff #J-18808-Ljbffr WinStar World Casino Resort