Entitlements Case Manager 1

Job Description

Job Description:\n\nDISCLOSUREThis role can be fulfilled either as a W-2 employee or by providing services as an independent contractor (1099). Candidates must select their preferred engagement type upon applying. The details below outline both the 1099 independent contractor and W-2 employee versions of this opportunity. Please review carefully and determine which arrangement aligns best with your professional and financial goals.Important Note: If choosing the 1099 independent contractor option, the company will assess whether all prerequisites to satisfy independent contractor classification tests have been met before finalizing engagement under this structure.How to Apply: When applying, please specify whether you wish to be considered as a W-2 employee or 1099 independent contractor. Our team will review your application and, if selecting the 1099 option, confirm that all independent contractor classification requirements are met before finalizing the engagement.DIVISION: OperationsUNIT: n/aACCOUNTABLE TO: Operations Manager 3 (and the Social Work Supervisor for Clinical Supervision)Client Service Location Expectations:Regardless of which option you choose below, the majority of assigned clients will reside in community-based group homes. Clients who do not reside in a group home may be seen in your assigned community-based office, at the company’s main office, or via telehealth—provided that either you or the client is physically located at one of these approved sites during the service.Caseload Makeup:• 11 Category A clients to be serviced at community-based meeting room 1620 Druid Hill Avenue, Baltimore, MD21217 • 14 Category A clients to be serviced at community-based meeting room 1723 Gwynns Falls Parkway, Baltimore, MD 21217• 4 other than Category A clients to be serviced in the community or at 3310 Eastern Avenue, Baltimore, MD 21224OPTION 1: 1099 INDEPENDENT CONTRACTOR VERSION(For individuals or businesses offering services independently)Scope of Service: Entitlements Case Manager – Independent ContractorCLASSIFICATION: Part-Time Contract Position (1099). Fee-for-service.• Lighthouse Behavioral Health Center, LLC (LBHC): Part-time, 1099 contractor – Approximately 20 hours per week (50% of total weekly hours)• Community Wellness Outpatient Mental Health Center, LLC (CWOMHC): Part-time, 1099 contractor – Approximately 20 hours per week (50% of total weekly hours)DISCLOSURE – MULTI-ENTITY CONTRACTOR ROLE:This 1099 Independent Contractor role for a Entitlements Case Manager includes responsibilities that span across the following two organizations, all operating under shared leadership:• FOCUS #1: Lighthouse Behavioral Health Center, LLC• FOCUS #2: Community Wellness Outpatient Mental Health Center, LLC• FOCUS #3: Community Wellness Psychiatric Rehabilitation Program As an independent contractor, you will maintain separate contractual agreements with each organization. You will invoice and receive compensation separately from each entity based on the time worked and services delivered for their respective programs. This means you are not an employee of any of the entities and are instead engaged as a self-employed contractor for each.Though the contactor is paid on a fee for service basis and not an hourly basis, the services will require approximately 40 hours per week in to render assigned services as scheduled over 5 days, with an estimated one-half of the services rendered allocated to each organization. While day-to-day scheduling and care coordination may be managed collaboratively to support continuity across programs, each organization retains responsibility for its own scope of work, compliance requirements, and payment processes.As a 1099 contractor, you are responsible for your own taxes, benefits, and liability coverage, and you must adhere to all contractual terms and professional licensing requirements relevant to each organization.OverviewGenerally, assigned clients will reside in community based group homes. Assigned clients who do not reside in group homes may receive services in your assigned community based office, at the company’s main office, or via telehealth if you or the client are in one of these locations. We are seeking a qualified and licensed Entitlements Case Manager to provide case management services on an independent contractor basis. The contractor will schedule and facilitate group and individual case management sessions, conduct case management assessments, and complete client documentation within the designated service period.Examples of Entitlement Services Provided:The Entitlements Case Manager assists clients in applying for and maintaining eligibility for all benefits they may be entitled to, including but not limited to:Identification & Legal Documents• Birth certificate replacement or first-time applications• State-issued photo ID or driver’s license• Social Security card replacement• Name change or legal identity correction support• Assistance with immigration/citizenship paperwork (as applicable)Income & Financial Support• Temporary Cash Assistance (TCA)• Supplemental Security Income (SSI)• Social Security Disability Insurance (SSDI)• Supplemental Security Income for Children (SSI-Child)• Veterans benefits (VA pension, disability)• Emergency assistance or general relief applicationsHealthcare Access• Medicaid enrollment or re-certification• Medicare application assistance• Medicaid transportation services enrollment• Assistance selecting or managing a managed care organization (MCO)• Medical Assistance for Families (MAF)• Applying for disability-based Medicaid under the Aged, Blind, and Disabled (ABD) categoryNutrition & Food Stability• Supplemental Nutrition Assistance Program (SNAP / Food Stamps)• Women, Infants, and Children (WIC) Program assistance (if eligible)• Emergency food pantry referralsHousing & Shelter• Coordinated Entry and housing waitlist applications• Public Housing or Section 8 Voucher applications• Emergency rental assistance• Shelter or transitional housing referrals• Housing Choice Voucher Portability support• Disability-based housing supports (e.g., NED vouchers, supportive housing programs)Employment & Vocational Support• Maryland Workforce Exchange (MWE) registration• Referrals to job readiness or vocational rehabilitation programs• Unemployment insurance application assistanceEducation Access• FAFSA support for eligible young adults• GED program referrals and enrollment support• Tuition waivers for foster youth or returning citizensOther Stabilizing Resources• Free or discounted phone programs (e.g., Lifeline, ACP)• Transportation assistance (e.g., bus passes, mobility applications)• Utility assistance programs (e.g., LIHEAP, MEAP)• Childcare subsidy applications• Legal aid or expungement referrals• Guardianship paperwork support or rep payee coordination• Assistance navigating MD THINK or local DSS systemsDIVISION: OperationsCLASSIFICATION: Part-Time (W2). Fee-for-service.• Lighthouse Behavioral Health Center, LLC (LBHC):Part-time, W-2 employee – Approximately 20 hours per week (50% of total weekly hours)WORK SCHEDULE: During regular business hours Monday – Friday, 8:00 AM – 5:00 PMCOMPENSATION RANGE: Ranges between $50,000 per year to $100,000 per year paid on a fee-for-service basis for servicing assigned clients as scheduled.Commensurate based on credentials and experience.In addition to fee for service wages, eligible employees may receive a comprehensive benefits package that includes:• Paid Time Off (PTO)• Family and Medical Leave• Health, Medical, and Dental Insurance Reimbursement or health insurance coverage, as available• Supplemental Health and Disability Insurance Options• Retirement Savings Plan• Professional Development Support and Continuing Education OpportunitiesANTICIPATED TRAVEL: Up to 10% of the time (interoffice and site-based)GENERAL DUTIES AND RESPONSIBILITIES:• Assist supervisor with work-related requests.• Collaborate with and serve as program POC for external treatment providers andoutside agencies as needed.• Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well.• Support the maintenance of a safe environment by participating in training and drillsas requested.• Maintain confidentiality of records relating to client’s treatment.• Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directedby the supervisor.• Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery.• Ensure the medical director or clinical supervisor reviews and co-signs documents as required.PHYSICAL DEMANDS: Regularly walk, stand, or stoop; occasionally lift, carry, push, pull, or otherwise move objects weighing up to 10 pounds; and regularly drives a motor vehicle.WORKING CONDITIONS: Work is performed in an office, Work exposes incumbent to contagious or infectious diseases; Work may expose incumbent to dangerous and volatile situations; which could result in bodily injury.CLASSIFICATION: Part time, W-2 employee – approximately 20 hours per week (50% of total weekly hours)ACCOUNTABLE TO: Operations Manager 2 and Operations Manager 3 (and the Social Work Supervisor for Clinical Supervision)ACCOUNTABLE FOR: The employee accountable for assisting clients in applying for all benefits for which they are entitled, maintaining accurate documentation, and coordinating services in alignment with program goals, regulatory requirements, and scheduling protocols.FOCUS #1: The company will credential the Entitlements Case Manager to provide the above-listed services with a focus on outpatient substance use disorder case management. These services will be delivered under the Entitlements Case Manager’s independent contractor agreement with Lighthouse Behavioral Health Center, LLC as outlined below.COMPANY WEBSITE: Lighthouse Behavioral Health Center, LLCCOMPANY PHONE NUMBER: View phone number on ziprecruiter.comHUMAN RESOURCES DEPARTMENT PHONE NUMBER: View phone number on ziprecruiter.com EXT 10HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: View email address on ziprecruiter.com: Lighthouse Behavioral Health CenterABOUT LIGHTHOUSE BEHAVIORAL HEALTH CENTER:Lighthouse Behavioral Health Center is a community-based behavioral health organization dedicated to providing high-quality, person-centered care to individuals and families affected by mental health and substance use challenges. We offer a comprehensive range of services, including outpatient therapy, psychiatric care, intensive in-home services, Medication Assisted Treatment (MAT), and case management.Our team is committed to delivering trauma-informed, culturally responsive, and evidence-based care that promotes healing, empowerment, and long-term wellness. With a strong focus on accessibility and compassion, Lighthouse Behavioral Health Center serves clients across all ages and backgrounds—helping them navigate recovery, build resilience, and achieve greater stability in their lives.FOCUS #2: The company will credential the Entitlements Case Manager to provide the above-listed services with a focus on outpatient mental health disorder case management. These services will be delivered under the Entitlements Case Manager’s independent contractor agreement with Community Wellness Outpatient Mental Health Center, as outlined below.ALTERNATE TITLE(S): Entitlements Case ManagerCOMPANY WEBSITE: PHONE NUMBER: View phone number on ziprecruiter.comHUMAN RESOURCES DEPARTMENT PHONE NUMBER: View phone number on ziprecruiter.com EXT 10HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: View email address on ziprecruiter.com: Community Wellness Outpatient Mental Health CenterABOUT COMMUNITY WELLNESS OUTPATIENT MENTAL HEALTH CENTER:Community Wellness Outpatient Mental Health Center (CWOMHC) is a person-centered behavioral health organization committed to improving the mental and emotional well-being of individuals and families across our community. We offer a full continuum of outpatient services—including therapy, psychiatric evaluation, medication management, and care coordination—designed to meet the diverse needs of our clients in a compassionate and culturally responsive environment.CWOMHC supports holistic recovery by integrating somatic, behavioral, and rehabilitative care. Our interdisciplinary team is dedicated to fostering resilience, dignity, and empowerment through trauma-informed, evidence-based practices. We serve children, adolescents, and adults with a wide range of behavioral health conditions, always with a focus on accessibility, community connection, and client choice.Service Expectations & DeliverablesThe contractor will provide structured co-occurring case management services for assigned clients in alignment with program needs, including:• Facilitate individual and group case management and intake orientation sessions as scheduled.• Offer make-up sessions for missed appointments.• Allocate time for documentation and progress notes in ICANotes before the end of the service day.• Address client-specific needs within the scheduled timeframe.• Coordinate with the Program Coordinator to ensure client care continuity.• Follow COMAR, licensing, and ethical standards.• Use the approved case management curriculum or comparable best-practice approaches.• Apply trauma-informed, person-centered practices throughout all client interactions.• Complete initial assessments, 6-month reassessments, and monthly plan reviews.• Maintain accurate documentation per CARF, Medicaid, and COMAR requirements.• Coordinate with internal staff and external providers (PCPs, housing, probation, substance use programs).• Address social determinants of health and provide crisis/safety interventions as needed.Service Schedule & Session Structure• Provide services only within your credentialed scope.• Services must be on-site unless telehealth is approved (you must be on-site).• Schedule sessions at least 7 days in advance, aligning with client needs and program guidelines.Documentation & Compliance• Submit invoices detailing dates, locations, and services performed.• Adhere to co-occurring case management fidelity guidelines.• Participate in audits, supervision, and fidelity reviews as requested.• Track outcomes and satisfaction for quality assurance.• Attend required trainings/CEUs to maintain licensure.• Comply with company policies and regulatory agencies (COMAR, CARF, CSA).• Complete all documentation in ICANotes daily, including:o SUD individual session notes (H0004, 15-min units)o MH individual session notes (90832, 90834)o