Employee Experience (EX) Advisor - Healthcare

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.


Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

Employee Experience Advisor

Location: Remote (Anywhere in the U.S.) or Hybrid (Chicago, Boston, or South Bend)
Travel: Up to 25%

Overview

Health care organizations with highly engaged workforces deliver better outcomes-and Press Ganey helps make that possible. Our Employee Experience Advisors partner with leadership teams across the country to strengthen workforce engagement by helping them listen to employees and meaningfully act on their feedback.

Advisors guide clients on survey strategy, results interpretation, and action planning for nurses, physicians, and non-clinical staff. In this highly consultative role, you'll collaborate closely with colleagues across analytics, client management, and delivery to design integrated solutions that support each client's unique needs.

You'll work with a diverse portfolio of organizations ranging from community hospitals to large, multi-state health systems. This is a remote position with approximately 25% travel for on-site client presentations.

About the Press Ganey Employee Experience (EX) Suite

Press Ganey's Employee Experience (EX) Suite is designed to help organizations understand, engage, and retain their workforce. As an Advisor, you will guide clients in using these solutions to improve engagement, elevate culture, and drive organizational performance.

Comprehensive Workforce Listening Tools

• Employee Engagement Surveys: Surface what matters most to our client's workforce-from key engagement drivers to early indicators of turnover risk.
• 360° & 180° Assessments: Reveal strengths, development needs, and growth pathways through robust multi-rater feedback.
• Employee Pulse Surveys: Capture fast, focused insights on emerging priorities with highly flexible pulse methodologies.
• Employee Lifecycle Surveys: Gather milestone-specific feedback across onboarding and exit.
• Employee Crowdsourcing: Utilize front-line wisdom to generate ideas, solve challenges, and spark innovation.
• Workforce Recognition App: Strengthen team connection and culture with a social-style platform that reinforces meaningful recognition.

Key Responsibilities

• Serve as a strategic advisor to client leadership teams, guiding their workforce listening strategy and opportunities to improve engagement and organizational outcomes.
• Manage survey cycles with strong project management discipline-ensuring milestones, timelines, and deliverables stay on track.
• Present survey findings virtually and in-person to senior leadership teams, translating data into actionable insights and recommended next steps.
• Train and support clients in the use of Press Ganey's online tools, dashboards, and resources.
• Collaborate across Press Ganey (e.g., Patient Experience Advisors, Growth, Implementation, Analytics) to deliver integrated solutions.
• Leverage Press Ganey's national database to contextualize client performance and support goal-setting discussions.
• Build and maintain strong relationships with key client stakeholders and facilitate connection points across organizations.
• Continue developing expertise in employee engagement and the healthcare industry through ongoing learning, knowledge sharing, and peer collaboration.

Qualifications

Required

• Bachelor's degree, preferably in healthcare, human resources, business, or a related discipline.
• 4+ years of experience in healthcare, consulting, HR, or a related field.
• Deep expertise in employee engagement-either through managing listening strategies directly or advising/consulting organizations in this space.
• Exceptional presentation skills with proven ability to establish credibility in executive settings.
• Experience working in or advising within the healthcare industry.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Preferred

• Advanced Excel skills and experience conducting data analysis.

Why This Role Is Unique

• High-impact advisory work -partner directly with C-suite leaders
• Mission-driven environment -support healthcare organizations in improving engagement
• Industry-leading resources -access to the most robust engagement benchmarking database in healthcare.
• A collaborative, supportive team -strong peer network and teamwork
• Focus on hospitals and health systems -specialized experience rather than broad industry work.

Travel Expectations

• ~25% travel, primarily clustered around spring and fall survey cycles.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.


Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.


The expected base salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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