Community Manager

Overview Avanath is a property management company focused on affordable housing. This role oversees the community in an efficient and profitable manner, fostering an environment of satisfaction and well-being for residents and associates, aligned with the goals of the company and community owners. The incumbent must possess a high degree of professionalism and positive engagement with residents and the workforce. Responsibilities An Aptitude for Connecting - Create a sense of community and drive to deliver a positive experience for residents, staff, vendor partners, and regulatory and social services partnerships. Collaborate to foster success and effectiveness for the organization and communities. An Authentic Attitude - Demonstrate open, professional interaction when addressing resident and staff concerns and utilize organization support services and senior leadership as resources. An Approach that is Positive and Professional - Practice active listening to ensure residents and staff feel seen, heard, and valued, and assist in resolving challenges. Qualifications 5-7 years of experience in the property management industry 2+ years of experience as a community/property manager Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation Proven effective and efficient leadership experience Knowledge of LIHTC and Tax Credit qualifications required Strong interpersonal, verbal, and written communication skills Capacity to interact effectively with senior executives Ability to work well under time and other constraints Professional presentation and appearance Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email Key Accountabilities Resident Relations + Customer Service Ensure a positive experience for the entire resident life-cycle from move-in to move-out Implement a system for providing all necessary services to residents, including prompt acknowledgement and action to correct complaints Advocate for residents by communicating concerns to senior leadership Act as a resource center for residents on matters affecting community living Responsible for all resident events and retention programs Refer residents to appropriate services and agencies for assistance Maintain secure, confidential files for each resident Understand the current financial health of the assigned community by reviewing the budget Produce financial growth through marketing and leasing of units and additional revenue streams Manage budgets, rent rolls, projections, and occupancy goals Implement a system to achieve 0% rent delinquency Prepare and produce monthly reports and financials Assist with the Property Annual Operating Budget Prepare subsidy vouchers when applicable Oversee capital projects and coordinate across departments when applicable Encourage high performance through goal setting and feedback Coordinate on-site operations including budget, compliance, vendor relationships, and rent collections Promote team development and effective communication with residents, agencies, owners, and team members Conduct regular performance assessments and recognize or address performance accordingly Address team member concerns, maintenance issues, resident problems, security breaches, and emergencies Create and supervise personnel schedules for operational efficiency Maintain the community’s curb appeal Adhere to property management rules, regulations, and guidelines Ensure operations comply with Fair Housing, Americans with Disabilities Act, and all relevant laws Meet compliance and eligibility requirements as established by local, state, and federal agencies Follow procedures as detailed in employee and management handbooks Address housing violations and liability concerns; seek guidance from Regional Manager as needed Physical Demands & Working Conditions Essential staff; report to work as required and follow safety and business protocols Frequent sitting and walking Travel within the region and to other offices/events via travel modes as needed Repetitive use of computer, keyboard, mouse, and phone Reading, writing, calculations, and verbal communication May work on elevated sites or uneven ground; occasional bending, kneeling, and lifting How Avanath Supports You We value our teams and offer a benefits package and opportunities for growth and development. Culture built on purpose and core values; integrity, caring, and continuous improvement Comprehensive benefits – health, dental & vision, 401(k), PTO, holidays, and more Growth through internal promotion Development through online training, classes, and coaching Diversity & Inclusion Avanath Capital is committed to diversity, equity, and inclusion and fostering a culture that values diverse perspectives. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, and other characteristics that make employees unique. #SW Compensation Range: $25.60 - $27.60 USD #J-18808-Ljbffr