Dining Services Supervisor

Dining Services Supervisor

The Dining Services Supervisor is responsible for assisting the Director of Dining Services in delivering quality customer care and service in all dietary-related operations, in compliance with the policies and procedures of United Church Homes (UCH).

Essential Functions Statement(s)

• Ensures quality customer care and service in all dietary-related operations
• Supervises the work of assigned staff, ensuring all policies and procedures are followed
• Monitors Dining Services employee schedules, and ensures the department is properly staffed
• Assists in the kitchen, including with stocking and preparation, as needed during the week
• Prints meal tickets and delivers to residents
• Gives residents menus, discusses likes/dislikes, and makes recommendations and/or changes to menus
• Assists with cooking, dishwashing, distributing snacks, etc., as needed
• Interacts with residents regarding dietary issues when Manager is absent
• Manages the working schedules of the Dining Services department
• Works with "Tray Tracker" software and assists with relevant computer work, as needed
• Assists in maintaining the department's budget
• Assists Director of Dining Services in conducting staff performance appraisals
• Remains on-call Monday through Friday and every other weekend
• Performs all other duties as required or directed

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Skills & Abilities

• Education: High School Graduate or General Education Degree (GED): Required
• Experience: One (1) to two (2) years of related experience; supervisory experience helpful
• Computer Skills: Experience with Tray Tracker software helpful; Must be able to proficiently operate a computer, the Internet, Microsoft Office and other relevant software, as well as basic office equipment
• Certifications & Licenses: Serve Safe training required; Must obtain and maintain mandatory, state/federal requirements and certifications for practice or occupation
• Other Requirements: Must be able to proficiently operate industrial kitchen equipment; Must have strong communication and interpersonal skills; Must demonstrate a high degree of patience, especially with residents and their families; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.