HIRED Technical Product Manager Engineering

At LaunchBrightly, we are on a mission to automate [a process that continually captures and enhances screenshots of all your SaaS product features](/product/. The continuous integration and continuous deployment (CI/CD) pipeline and process that engineers adopted over the last decade, is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = Github Actions/Circle CI for customer support. And we are currently looking to bring onboard a strong Technical Product Manager . Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers, and as they defend against that, they end up with three layers of managers and a product designed by a committee. We want the opposite. We need the opposite as we enter virgin territory trying to build that CI/CD pipeline and process for the support organization. As our customer pushes a new feature to production, we automatically update all product images within the help center. This is a thrilling adventure! Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus and company productivity. Our goal is not to eliminate face-to-face interaction, but we should default to a setting where written documentation is so strong that a meeting on most project subject matters would seem odd. Founded in 2022, and backed by prominent venture firms including IA Ventures, Tuesday Capital, and B Capital Group, this is a unique opportunity to join this band of misfits on the ground floor. As an early teammate you will be working intimately with the founding team, who has done 0 to 1 five times over while seeing four of them come to an exit. The Technical Product Manager will become an integral member of an intimate 10-person team consisting of: However, we are looking not just for a Product Manager but, rather, a teammate we see as integral to LaunchBrightly’s long-term journey and vital to our success. Someone who is comfortable in the dark and who sees a certain romance, like we do, in embracing the unknowns that come with being on the startup journey. We have a track record of seeing those colleagues who join us on the ground floor of our ventures ride the startup journey to completion (exit) with us, as we grow and become successful together. This is something we take seriously, and something we are extremely proud of! Job Description You’ll work closely with our Founders and Makers to help define and prioritize what we build and why we build it. Your impact won’t be measured by what you ship individually — but by how much more effective you make the Maker team around you. You’ll act as a multiplier on developer output by shaping clear requirements that reduce ambiguity, and translating complex ideas and customer needs into structured and well documented engineering tickets that allow the Maker team to easily pick up these tickets and have a head start on engineering solutions. Your work will help shape the business logic layer that powers our product—workflows, task runners, state machines, rules engines, and orchestration. This is a hands-on product role for someone who thinks in systems and sequences. You won’t be writing code, but you will define and refine the behaviors that drive complex systems, working closely with engineering to turn intent into reliable execution. You’ll be responsible for things such as: Mapping logic flows: outlining step-by-step behaviors, edge cases, and decision paths Modeling state: defining key states, transitions, and triggers (including retries and failure modes) Capturing validation rules: both field-level and conditional, across sync and async flows Handling exceptions: specifying how to surface, log, or recover from system error Tracing data dependencies: documenting inputs, transformations, joins, and sync logic across services In this role your work will span early-stage research, feature scoping, documentation and organization of engineering tickets, and internal QA. Your job is to remove blockers before they slow things down, making sure problems are well-defined before they reach engineering, and helping ensure the product we ship is as useful as possible for our users. You’ll also help to ensure our product help and API documentation remains up-to-date and assist in creating new documentation, where appropriate, for new feature releases. This role will see you work along the following tracks: Translating complex ideas and customer needs into structured and well documented engineering tickets Know when to push for answers and when to leave things alone Maintaining clean, well-scoped backlogs so Makers can focus on building Keep a high-level roadmap in place at all times Are comfortable debating kindly (but clearly) in GitHub tickets Performing lightweight QA passes and sharing early feedback to tighten feedback loops Keeping the entire team aligned with clear async updates and status tracking Know when process is helpful—and when it’s a tax This is a high-leverage role for someone who wants to grow into a senior product position by learning how to amplify the work of great builders. We are looking for previous experience working with Familiarity working with Figma and Git (Github) Can write your own DB queries when needed (SQL, or better in GraphQL) Strong understanding of HTML, CSS and the DOM (and being able to manipulate elements at will in the console) Knowledge of JS/Node.js and an ability to write QA scripts as needed API experience, and specifically work in Postman; Consuming and commenting on internal APIs What you bring to the table 2+ years of experience in a technical role (e.g. Software Engineering, Technical Support, QA, or Product Ops) or in a product-facing position at a software company A customer-first mentality, with an instinct to imagine how users will react and interact Strong and precise communication and documentation skills, with a will to understand and be understood. Comms so crisp that the rest of us can move forward without a meeting Great personal organization skills and patience to manage multiple contexts as projects and features come together Are curious and comfortable asking questions when things are unclear and not shy to say; “I don’t know” A passion for being part of the startup journey and taking ownership of the company’s succes A willingness to take initiative and enthusiasm to make an impact and take action Thrives in a highly collaborative environment and enthusiasm for being a team player Having worked a side-gig or built something from 0-1 on your own is a big plus Started out as a Software Engineer / Have a CS degree What we offer Flexible working hours and locations. Your success is measured on outcomes A culture of NO meetings where maker time and productivity is prioritized Excellent start-up culture with openness and inclusiveness True ownership and autonomy over your role and the impact on the company Prioritization of focus time and productivity Your choice of technical setup and equipment Experienced founders with many years of successfully building product across multiple ventures Annual meetup as a team in New York City. What to expect in the interview process Given the remote nature of our work setting, one of the core principles for how we operate as a remote team is written communication. And we therefore run a slightly unique interview process that begins with an email-based exchange to learn more about your background, communication style and overall fit for the role. Stage 1: You’ll begin with an email conversation with our Co-founder, Josh Peacock , to get a sense of your technical background, written communication, and English proficiency. Stage 2: Next, you'll have a follow-up email exchange with one of the Makers on our team on a set of more technical questions to get a deeper understanding of your technical knowledge and capabilities. Stage 3: We’ll then ask you to complete a short technical assignment to demonstrate your practical skills in action. Final stage: You’ll have two video calls—one with our Founder, Dennis Mortensen , and another with a Maker from the team to give us a chance to connect more personally and explore how you'd fit into the team. #J-18808-Ljbffr