Clinical Case Management

Clinical Case Management Specialist

The Clinical Case Management Specialist is a mental health professional who reports directly to the Program Director. This position is primarily clinical and consultative and provides services to the Adult Home Supported Housing Program. The Clinical Case Management Specialist will ensure a smooth transition for Adult Home Residents moving into Supported Housing via the Impacted Adult Home Initiative//Settlement. Attend care coordination meetings, collaborate with ICL in-reach staff and external care coordinators, assess consumer needs, and discuss/advocate for needed services. Maintain adherence with settlement agreements regarding consumers moving into ICL units. Travels to/visits consumers' residences or apartments to provide counsel and assistance to help the consumers, within their capabilities and interests, maintain the most significant degree of independent living. The majority of duties are often performed independently under general supervision.

To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.

Essential Job Functions:

1. Assists the Program Director and case management staff in providing quality clinical and crisis management services across the supported housing system, primarily through consultation and training.
2. Maintains a caseload of consumers, although primary services (counseling, service planning, apartment visits, etc.) are the responsibility of the case management staff.
3. Organizes and facilitates internal case conferences as needed, working with staff to design and implement person-centered, evidence-based interventions to resolve clinical/compliance issues, motivate consumers, and determine the disposition of cases.
4. Attends external case conferences on behalf of the Program; participates in decision-making regarding discharge planning to/from SH programs, inpatient settings, detox/rehab programs, etc.
5. Participates in determining readiness for transition to supported housing, including helping staff identify- and address- skills training needs.
6. Developing and implementing treatment plans to help clients overcome addiction
7. Teaching patients coping mechanisms and best ways to prevent a relapse
8. Review and evaluate recipients' progress about measurable goals described in treatment and care plans.
9. Interview recipients, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program.
10. Intervene as an advocate for recipients or recipients to resolve emergency problems in crises.
11. Provide recipients or family members with information about addiction issues and available services and programs, making appropriate referrals when necessary.
12. Modify treatment plans to comply with changes in recipient status.
13. Coordinate counseling efforts with mental health professionals and other health professionals such as doctors, nurses, and social workers.
14. Attend training sessions to increase knowledge and skills.
15. Plan and implement follow-up and aftercare programs for recipients to be discharged from treatment programs.
16. Review and evaluate recipients' progress about measurable goals described in treatment and care plans.
17. Interview recipients, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program.
18. Intervene as an advocate for recipients or recipients to resolve emergency problems in crises.
19. Provide recipients or family members with information about addiction issues and available services and programs, making appropriate referrals when necessary.
20. Modify treatment plans to comply with changes in recipient status.
21. Coordinate counseling efforts with mental health professionals and other health professionals such as doctors, nurses, and social workers.
22. Attend training sessions to increase knowledge and skills.
23. Plan and implement follow-up and aftercare programs for recipients to be discharged from treatment programs.
24. Conduct chemical dependency program orientation sessions.
25. Counsel family members to assist them in understanding, dealing with, and supporting recipients or recipients.
26. Performs other job-related duties as assigned.

Essential Knowledge, Skills and Abilities:

• Ability to coordinate activities of staff and integrate as part of a multidisciplinary team
• Ability to manage multiple projects, delegate tasks, and ensure completion of all tasks assigned and delegated
• Ability to manage resources
• Ability to solve problems effectively
• Ability to work with consumers/residents, families, and staff in a caring and respectful manner and with due understanding of and consideration for cultural differences.
• Ability to serve as a role model to residents/consumers.
• Ability to develop, evaluate, implement, and modify a case management plan, meeting all deadlines and productivity standards
• Ability to complete written forms and reports accurately and timely.
• Ability to communicate effectively with staff, consumers/residents, families, and the public.
• Ability to prepare accurate and timely documentation, reports, and other written material as assigned.
• Ability to secure the cooperation of and work effectively with others
• Ability to work independently and to conform to all applicable safety and accountability measures
• Ability to be aware of other's reactions and understand why they react the way they do
• Ability to actively look for ways to help people, be compassionate and hopeful
• Ability to talk to others to effectively convey information
• Ability to listen to what other people are saying and ask questions as appropriate
• Ability to identify the nature of problems and propose solutions
• Ability to report for work as scheduled consistently
• Ability to understand and adhere to internal and external laws, rules, and policies
• Knowledge of human behavior and performance, mental processes, and the assessment and treatment of behavioral and affective disorders
• Knowledge of group behavior and dynamics, societal trends and influence, cultures, history, migrations, ethnicity, religion, and other cultural dimensions of target recipients
• Knowledge of principles and processes involved in planning, coordination, and execution and of the principles and process of supervision
• Knowledge of principles and processes for providing services, including needs assessment techniques, quality service standards, alternative delivery systems, and consumer satisfaction evaluation techniques.
• Knowledge of laws, legal codes, regulations, agency policies, etc., that govern the work of the program
• Ability to develop, evaluate, implement, and modify a case management plan, meeting all deadlines and productivity standards
• Ability to secure the cooperation of and work effectively with others

Qualifications and Experience:

• BS plus a minimum of two years of experience providing direct services to individuals with mental disabilities (i.e., persons diagnosed adequately as suffering from mental illness, alcoholism, or substance abuse). Valid NYS driver's license preferred

Preferred Education and Experience:

CASAC plus at least two years experience in integrated mental health and substance use assessment and treatment, motivational interviewing techniques, and stage-wise treatment. Knowledge of the principles and practices of harm reduction. Substance abuse counseling experience with individuals with co-occurring mental illness and substance abuse.

Experience in providing case management services to individuals with mental illness as defined above. Experience providing clinical consultation and supervision in a community mental health setting. Knowledge of integrated mental health and substance abuse assessment and treatment, motivational interviewing techniques, and stage-wise treatment. Knowledge of the principles and practices of harm reduction.

Bilingual: fluent in Spanish and English

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