Supply Chain Analyst

The Supply Chain Analyst plays a critical role in supporting customer fulfillment, inventory management, logistics coordination, and production operations. This position serves as a key liaison between customers, commercial teams, manufacturing partners, warehouses, and logistics providers to ensure timely product delivery and accurate inventory management. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment while driving continuous process improvement. This role reports to the Director Supply Chain. What You'll Be Doing Customer Service Support Serve as a point of contact for customer inquiries related to orders, shipments, inventory availability, and delivery status. Process sales orders in NetSuite and communicate updates with commercial team. Communicate proactively with customers regarding shipment timing, delays, shortages, or order changes. Coordinate with sales, production, warehouse, and logistics teams to ensure customer expectations are met. Maintain strong customer relationships through timely follow-up and issue resolution. Logistics Coordination Schedule shipments and monitor transportation activity to ensure on-time delivery performance. Track shipments and resolve transportation-related issues including delays, shortages, damages, or delivery exceptions. Prepare and review shipping documentation, packing lists, and related logistics records. Support freight planning and logistics execution to improve operational efficiency. Inventory Management Monitor finished goods inventory levels and coordinate inventory availability to support customer fulfillment requirements. Maintain accurate inventory transactions and records within NetSuite. Assist with physical inventory and inventory discrepancy investigations. Support month-end and quarter-end inventory reconciliation processes. Production & Operations Support Enter and maintain production runs for PureFive Choice compounding products produced at third-party compounding facilities. Verify production data, inventory consumption, and finished goods reporting within NetSuite. Assist with tracking production schedules, inventory movement, and material availability related to third-party manufacturing operations. Reporting & Administrative Support Utilize SmartSheets to track workflows, inventory activities, and production statuses. Generate and maintain reports related to customer sales orders, inventory, shipments, and production activity. Support continuous improvement initiatives and process documentation. Maintain organized and accurate records across customer service, logistics, inventory, and production functions. Basic Qualifications (Required) Bachelor’s degree in Business or related field such as Supply Chain Management, Operations Management, Logistics; or equivalent combination of education and experience. 2+ years of experience in supply chain, customer service, logistics, inventory management, manufacturing operations, or related disciplines. Experience working with ERP systems, preferably NetSuite. Proficiency with Microsoft Office applications, particularly Excel. Strong analytical, organizational, and problem-solving skills. Excellent verbal and written communication skills. Demonstrated ability to communicate effectively with customers, building strong relationships through clear, professional, and responsive interactions. Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail. Ability to travel up to 10-25% to sites for inventory counts. Proven success in a dynamic, fast-paced, innovative environment. Preferred Qualifications Experience supporting customer fulfillment and logistics operations within a manufacturing environment. Experience with inventory reconciliation and inventory control processes. Familiarity with Smartsheet or similar workflow management tools. Knowledge of transportation, warehousing, and third-party manufacturing operations. #J-18808-Ljbffr