Telecom Operator

Overview

Join our team as a rotating shift, PRN, PBX, Telecom Operator in Montclair, NJ.


Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200+ employees, and a 27-bed Emergency Room/Fast Track Unit.

Responsibilities

• The Telecom Operator answers phones in a courteous manner, directing individuals to the correct department/individual, and answers any property information questions.
• Answers telephone calls in a clear and concise manner and provides necessary information in a courteous and professional manner.
• Advances callers to appropriate destination numbers.
• Processes patient requests through the computerized telephone system for installation of patient telephones.
• Initiates the opening and closing of patients' phones according to the designated time of services.
• Enters required data in various computerized voice/data systems.
• Calls patients to inform them of telephone service and dialing instructions.
• Responds in a timely and professional manner to various emergency alarm systems and notifies designated personnel. In addition, announces emergency codes over the paging system in a calm, clear, professional manner.
• Monitors lists of all current on-call emergency services and maintains correct beeper and home phone numbers.
• Understands all disaster plan policies and procedures and implements all necessary responses accordingly.
• Informs supervisor of all patient or staff complaints or concerns.

Qualifications

Job Requirements:

• High school diploma or GED equivalent.
• 1+ years' experience working with phone systems.
• Effective oral communication skills.

Preferred Job Requirements:

• Computerized data entry experience.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.