Clinical Nurse Liaison - Macon

Job Purpose Nurse Liaison will function as a facilitator to hospitals and community services in need of referring to our organization. The role assists in the evaluation of patients to ensure they are appropriate for admission to the home health or hospice agency, and provides clinical expertise by evaluating other agencies’ ability to meet patient needs. In addition, the Nurse Liaison is a sales professional focused on developing early and appropriate referrals by creating and sustaining business partnerships with facilities and hospitals. Key Responsibilities Fluent with all regulatory agencies, reimbursement systems, and levels of care. Knowledgeable of private insurance, Medicare and Medicaid coverage criteria, rules, regulations, and reimbursement methodologies. Responsible for a regional territory of hospitals and community services to facilitate patient placement within the Pruitt Health continuum. Take calls for discharge planners, provide on‑site clinical assessments, complete necessary discharge paperwork, communicate referral needs, and facilitate admissions into the Pruitt Health network. Provide excellent customer service to all referral sources and network of providers. Represent the organization in community efforts and educational seminars. Develop business relationships by making effective sales contacts and presentations. Build relationships with the Pruitt Health Home Health/Hospice staff teams to ensure effective communication between referral sources and staff. Communicate warmly with patients/residents/clients and family members, respond to concerns, and maintain a helpful, caring demeanor. Review clinical, sales, and professional journals. Identify territory assumptions that may influence business goals. Identify key referring personnel in hospitals, nursing homes, and other community facilities. Communicate written plans to the Vice President of Program Development and Community Relations Development Coordinator; monitor, evaluate, and adjust as needed. Complete call reports and document daily activities. Develop account management plans with input from staff teams. Support and participate in promotional activities. Identify existing relationships with competitive home health and hospice organizations, hospitals, nursing homes, and physicians. Develop, implement, and evaluate quarterly and annual territory plans, strategies, and actions to achieve negotiated goals. Identify case management, HMO, PPO, insurance companies, and other payer referral sources. Determine vulnerabilities of competitive relationships and set targets. Join and participate in appropriate organizations and associations. Document and report complaints and service‑related issues. Knowledge, Skills, Abilities Ability to develop a clinical knowledge base to support sales activities. Ability to communicate verbally and in writing with various health‑care disciplines. Ability to identify and develop new referral sources. Ability to manage a territory, conduct sales calls and presentations, and generate referrals through long‑term business relationships. Ability to prioritize, manage time, and maximize productivity. Assesses training needs with the Community Relations Development Coordinator and develops written plans to enhance knowledge and skills. Implements, modifies, and evaluates self‑development plans. Executes strategies and actions, including effective sales calls, presentations, and use of collateral materials. Participates in center/agency surveys (Licensure/JCAHO) and submit required reports. Attends continuing educational programs to stay current in the field and maintain required licenses or certifications. Participates in mandatory in‑services. Honors patients/residents’ rights to fair and equitable treatment, self‑determination, individuality, privacy, property, and civil rights. Complies with corporate compliance programs. Reports job‑related functions or tasks that involve occupational hazards, including exposure to blood and body fluids. Follows established safety regulations, including fire protection, smoking regulations, and infection control. Adheres to safety procedures when performing tasks or working with equipment. Minimum Education Required Two (2) years of college or business school and/or an equivalent combination of experience and training. Minimum Experience Required Two (2) years’ experience in home health and/or hospice; healthcare sales/marketing or an equivalent combination of experience and training is preferred. Minimum Licensure/Certification Required by Law Current RN license. RN or LPN graduates with current license. Additional Qualifications Bachelor’s Degree preferred. As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status. #J-18808-Ljbffr