End - User Support Analyst Sr

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence. Position Details Facility: BayCare Health System, IS Customer Relationship Mgmt-BCHS Location: Morton Plant Hospital (Clearwater, FL) Status: Full Time, Exempt Weekend Work: Occasional (very rarely) On Call: Yes Remote Work: Never Summary Responsible for providing direct service and end-use support for a wide variety of computing devices and peripherals within the BayCare system. Works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests. Participates in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution. Provides phone support and support of mobile devices. Exhibits skills and experience to be the sole IS support for a small to medium facility within the system. Minimum Qualifications Experience: 7 years - Computer Related; Or - 5 years - Relevant experience with Associates. Required Education High School Graduate or Equivalent GED Preferred Education Associates Degree - Related Field Preferred Education Bachelors Degree - Computer Science Credentials MS (Microsoft) - Related Field; Or - Computer Tech Related - Related Field CompTIA A+ OR Microsoft Certified: Endpoint Administrator Associate OR equivalent Equal Opportunity Employer Veterans/Disabled #J-18808-Ljbffr Baycare