Patient Care Equipment Service Processor (Full Time, Days)

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Schedule: Monday-Friday, 7:00am-3:30pm. every other weekend & rotating holidays

Summary:

• Position Summary:
• Performs related functions toward maintaining a perpetual inventory, including receiving and shipping of products. Maintains, distributes and assists with supplies and patient care equipment as required, fills supply and patient care orders as required. Performs duties to support the goals and objectives of the Lancaster General Health System and provides operational support that includes supply and inventory control, patient care equipment preparation and processing.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Cleans and processes soiled equipment from healthcare units and stages for reuse.
• Maintains, delivers, and collects patient care equipment to and from the requesting departments.
• Demonstrates all computer applications accurately; consistently follows tracking system procedures for equipment tracking.
• Replenishes patient care carts upon receipt of delivery to department, maintains ehealth ordering system for patient care supplies, credits and charges are complete and accurate.
• Delivers stock and equipment to departments and replenishes par locations. Keeps par locations clean, systematically organized and within storage standards.
• Delivers inventory, non-inventory, special urgent need supply orders, carts and equipment to appropriate department. Unloads supplies and equipment in an orderly fashion. Obtains delivery confirmation signatures where applicable.
• Upon notification of product or equipment recalls, investigates all inventory locations for effected items. Removes items, and replaces with unaffected items. Stages effected items for return to vendor.
• Accurately utilizes MMIS, Lawson, ehealth and or Censitrac applications where appropriate for supply and equipment transactions.
• Removes boxes, packaging materials and other debris from the department and service areas to maintain a safe, clean and orderly work environment.
• Accurately pulls department order from storeroom or patient care equipment inventory.
• Communicates with customers to assist in resolving departmental supply and equipment issues and concerns.
• Assess stock expiration dates and pulls product from inventory as appropriate. Rotates stock in assigned locations.
• The following duties are considered secondary to the primary duties listed above:
• Reports discrepancies, problems and concerns to management using proper chain of command.
• Disembarks and receives incoming freight, verifies product received. Accurately warehouses in-coming stock and equipment in assigned location. Accurately documents receiving information in Materials Management Information System MMIS .
• Inventories departmental stock and equipment locations utilizing hand held device or other tools, determines quantity to be replenished, generates a pick ticket and allocates in MMIS.
• Identifies trend in supply and equipment usage for departments and collaborates with department resource team leader to ensure PAR levels are appropriate for assigned locations.
• Performs cycle counting and other inventory control processes as assigned.
• Places repair items in appropriate area and ensures loaner items are available as required.
• Prepares shipping labels, packs and ships outbound materials.
• Assigns and affixes asset tags when appropriate.
• Other duties as assigned.

Responsibilities:

• Minimum Required Qualifications:
• High School Diploma or general equivalency GED
• One 1 year experience in product inventory, supply or equipment handling
• One 1 year experience in customer service or support
• Basic computer skills
• Three 3 years’ experience in a storeroom or warehouse environment
• Three 3 years’ experience in medical supply or patient care equipment service
• Knowledge of medical terms and experience within a healthcare setting
• Advanced computer skills
• Attention Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.
• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
• New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.
• A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.
• Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought.
• The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.
• Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
• Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
• Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
• Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
• Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Pennsylvania Medicine