Summer Technology Support Specialist

Job Summary:


Join our team as a Summer Technology Support Specialist and play a vital role in preparing our K-12 schools for a successful academic year. You'll gain invaluable hands-on experience in software deployment, network support, contributing to the seamless integration of educational software, and assisting in user account audits ensuring security and efficient resource allocation. Hardware maintenance and deployment are also key components of this position. This role directly impacts the learning environment for students and teachers. This is an excellent opportunity to develop your IT skills and contribute to a dynamic educational setting.


Responsibilities:

• Assist in the integration of new educational software with existing systems, ensuring smooth functionality for teachers and students.
• Conduct user account audits to verify access permissions, identify inactive accounts, and maintain system security.
• Document software integration procedures and user account audit findings.
• Perform operating system and application updates on student and teacher devices, ensuring a stable and secure learning environment.
• Install and configure software, printers, and drivers as directed.
• Reimage computers using standardized procedures.
• Diagnose and repair common Chromebook hardware issues, such as screen replacements and keyboard repairs.
• Disassemble and salvage parts from irreparable Chromebooks.
• Manage the deployment of over 500 Chromebooks and 350 laptops, including asset tagging, enrollment, and distribution.
• Assist with the setup and configuration of classroom technology, including desktop computers, monitors and interactive flat panels.
• Conduct a detailed physical inventory of technology assets and maintain accurate records in Incident IQ, our inventory software..
• Maintain accurate inventory records of all technology assets using Incident IQ.
• Efficiently move and reconnect computer equipment between classrooms and buildings.
• Perform preventative maintenance on computer equipment, including vacuuming and cleaning.