call center representative

Aditi Staffing is an MBE certified, IT Staffing firm in the US offering contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently recognized as one of the fastest growing staffing firms and top diversity firm by the Staffing Industry Analysts, Aditi Staffing has been a partner of choice for candidates and clients. Visit our website: Job Description Work in a fast-paced, intense, results-oriented call center environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention. Call center hours are 7:00 a.m. – 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business. If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; A great percentage of contingent employees move into permanent positions within the company. location is 2401 Mall Drive- North Charleston SC 29406. Potential Candidates Qualifications Associate’s degree or equivalent work experience Call center, customer service or collections experience preferred but not required Customer service experience in Hospitality, Retail or Banking will be considered Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues. Strong interpersonal and communication skills Be comfortable multi-tasking; using a computer terminal to gather and research information Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required. #J-18808-Ljbffr AditiStaffing